Maternity friends and family test
If you are pregnant or new mum, you now have the opportunity to give us feedback on the care you receive.
The Friends and Family Test is an easy-to-understand, comparable question that is asked of pregnant or new mums about the care and treatment they have received. It will be used to drive cultural change and continuous improvements in the quality of the care received by NHS patients. It will enable the views of service users to be heard and provides a platform to shape and deliver better services.
Women are surveyed at three touch points:
- Antenatal care – to be surveyed at the 36 week antenatal appointment
- Birth and care on the postnatal ward – to be surveyed at discharge from the ward/birth unit/following a home birth
- Postnatal community care – to be surveyed at discharge from the care of the community midwifery team to the care of the health visitor/GP (usually at ten days postnatal)
'How likely are you to recommend our antenatal/birth/postnatal ward/postnatal community care to friends and family if they needed similar care or treatment?'
You will be invited to respond to the question by choosing one of six options, ranging from 'extremely likely' to 'extremely unlikely'.
It is important that you are given the opportunity to explain why you have given your answer, so please answer any follow-up questions.
You may be asked to answer the question before going home, or you may be invited to do so by returning a postcard, by phone or on a website.
It is not mandatory to complete the questionnaire but if you do it will help us improve our services.
If you feel that you should have been given the opportunity to respond but did not receive the question, please contact the Patient Advice and Liaison Service (PALS).
We will then gather the results and analyse them to see if any action is required. An overall score will be published on this page every month.
For more information on Friends and Family Test visit NHS Choices website.
Maternity data
From October 2014 the FFT Score is replaced with the percentage of respondents who would/would not recommend the service to their friends and family. This is in line with how NHS England now present the data.
January 2019
% that recommend the service | % that do not recommend the service | Total Responses | |
Antenatal Care | 100 | 0 | 2 |
Birth | 86.5 | 8.1 | 37 |
Postnatal ward | 97.3 | 2.7 | 37 |
Postnatal community care | - | - | 0 |
Total | 92.1 | 5.3 | 76 |
December 2018
% that recommend the service | % that do not recommend the service | Total Responses | |
Antenatal Care | - | - | 0 |
Birth | 97.8 | 2.2 | 46 |
Postnatal ward | 97.5 | 2.5 | 40 |
Postnatal community care | - | - | 0 |
Total | 97.7 | 2.3 | 86 |
September 2018
% that recommend the service | % that do not recommend the service | Total Responses | |
Antenatal Care | 0 | 0 | 0 |
Birth | 100.0% | 0.0% | 19 |
Postnatal ward | 92.6% | 2.9% | 68 |
Postnatal community care | N/A | #DIV/0! | 0 |
Total | 94.3% |
November 2018
% that recommend the service | % that do not recommend the service | Total Responses | |
Antenatal Care | 100.0% | 0.0% | 2 |
Birth | 100.0% | 0.0% | 31 |
Postnatal ward | 97.4% | 0.0% | 39 |
Postnatal community care | 100.0% | 0.0% | 3 |
Total | 98.7% | 0.0% | 75 |
October 2018
% that recommend the service | % that do not recommend the service | Total Responses | |
Antenatal Care | 100 | 0.0 | 3 |
Birth | 96.3 | 3.7 | 27 |
Postnatal ward | 90.2 | 1.1 | 92 |
Postnatal community care | 100.0 | 0.0 | 1 |
Total | 91.9 | 1.6 | 123 |
September 2018
% that recommend the service | % that do not recommend the service | Total Responses | |
Antenatal Care | 0 | 0 | 0 |
Birth | 100.0% | 0.0% | 19 |
Postnatal ward | 92.6% | 2.9% | 68 |
Postnatal community care | N/A | #DIV/0! | 0 |
Total | 94.3% | 2.3% | 87 |
August 2018
% that recommend the service | % that do not recommend the service | Total Responses | |
Antenatal Care | 90.3% | 3.8% | 663 |
Birth | 100.0% | 0.0% | 18 |
Postnatal ward | 89.5% | 2.6% | 38 |
Postnatal community care | N/A | #DIV/0! | 0 |
Total | 90.5% | 3.6% | 719 |
July 2018
% that recommend the service | % that do not recommend the service | Total Responses | |
Antenatal Care | 0 | 0 | 0 |
Birth | 92.4% | 3.0% | 66 |
Postnatal ward | 91.6% | 3.1% | 227 |
Postnatal community care | N/A | #DIV/0! | 0 |
Total | 91.8% | 3.1% | 293 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
0.0% |
0.0% |
0 |
Birth |
100.0% |
0.0% |
34 |
Postnatal ward |
91.8% |
3.3% |
182 |
Postnatal community care |
0.0% |
0.0% |
0 |
Total |
93.1% |
2.8% |
216 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
100% |
0.0% |
2 |
Birth |
94.9% |
5.1% |
39 |
Postnatal ward |
93.8% |
2.1% |
195 |
Postnatal community care |
100% |
0.0% |
7 |
Total |
94.2% |
2.5% |
243 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
96.6% |
0.0% |
29 |
Birth |
100.0% |
0.0% |
6 |
Postnatal ward |
96.2% |
1.3% |
158 |
Postnatal community care |
0.0% |
0.0% |
0 |
Total |
96.4% |
1.0% |
193 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
|
|
0 |
Birth |
94.4% |
0.0% |
18 |
Postnatal ward |
91.8% |
0.7% |
147 |
Postnatal community care |
100.0% |
0.0% |
8 |
Total |
92.5% |
0.6% |
173 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
92.9% |
3.6% |
28 |
Birth |
100.0% |
0.0% |
22 |
Postnatal ward |
84.4% |
3.1% |
32 |
Postnatal community care |
100.0% |
0.0% |
23 |
Total |
93.3% |
1.9% |
105 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
100.0% |
0.0% |
13 |
Birth |
100.0% |
0.0% |
26 |
Postnatal ward |
90.7% |
2.5% |
118 |
Postnatal community care |
100.0% |
0.0% |
7 |
Total |
93.3% |
1.8% |
164 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
96.4% |
0.9% |
110 |
Birth |
100.0% |
0.0% |
52 |
Postnatal ward |
88.8% |
4.9% |
143 |
Postnatal community care |
100.0% |
0.0% |
3 |
Total |
93.5% |
2.6% |
308 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
96.8% |
0.0% |
31 |
Birth |
95.9% |
4.1% |
49 |
Postnatal ward |
93.3% |
2.5% |
163 |
Postnatal community care |
89.5% |
2.6% |
38 |
Total |
93.6% |
2.5% |
281 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
95.8% |
4.2% |
24 |
Birth |
90.0% |
6.7% |
30 |
Postnatal ward |
91.5% |
2.6% |
153 |
Postnatal community care |
100.0% |
0.0% |
50 |
Total |
93.4% |
2.7% |
257 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
100.0% |
0.0% |
26 |
Birth |
96.2% |
1.9% |
53 |
Postnatal ward |
87.4% |
4.2% |
239 |
Postnatal community care |
100.0% |
0.0% |
35 |
Total |
90.9% |
3.1% |
353 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
75.0% |
25.0% |
16 |
Birth |
98.0% |
0.0% |
49 |
Postnatal ward |
89.3% |
4.4% |
225 |
Postnatal community care |
98.1% |
0.9% |
106 |
Total |
92.2% |
3.8% |
396 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
88.9% |
11.1% |
36 |
Birth |
100.0% |
0.0% |
60 |
Postnatal ward |
86.8% |
2.6% |
38 |
Postnatal community care |
92.5% |
1.9% |
53 |
Total |
93.0% |
3.2 |
187 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
100.0% |
0.0% |
33 |
Birth |
96.4% |
3.6% |
55 |
Postnatal ward |
93.5% |
1.2% |
245 |
Postnatal community care |
91.7% |
0.0% |
12 |
Total |
94.5% |
1.4% |
345 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
100.0% |
0.0% |
25 |
Birth |
93.3% |
4.4% |
45 |
Postnatal ward |
88.8% |
4.2% |
143 |
Postnatal community care |
100.0% |
0.0% |
1 |
Total |
91.1% |
3.7% |
214 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
97.6% |
2.4% |
42 |
Birth |
98.7% |
1.3% |
79 |
Postnatal ward |
92.1% |
3.5% |
227 |
Postnatal community care |
100.0% |
0.0% |
1 |
Total |
94.3% |
2.9% |
349 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
100.0% |
0.0% |
3 |
Birth |
100.0% |
0.0% |
5 |
Postnatal ward |
93.8% |
1.3% |
160 |
Postnatal community care |
100.0% |
0.0% |
9 |
Total |
94.4% |
1.1% |
177 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
100.0% |
0.0% |
25 |
Birth |
100.0% |
0.0% |
16 |
Postnatal ward |
90.9% |
5.2% |
154 |
Postnatal community care |
100.0% |
0.0% |
8 |
Total |
93.1% |
3.9% |
203 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
84.6% |
7.7% |
13 |
Birth |
100.0% |
0.0% |
10 |
Postnatal ward |
88.3% |
6.3% |
206 |
Postnatal community care |
100.0% |
0.0% |
15 |
Total |
89.3% |
5.7% |
244 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
#DIV/0! |
#DIV/0! |
0 |
Birth |
100.0% |
0.0% |
13 |
Postnatal ward |
93.6% |
2.5% |
157 |
Postnatal community care |
100.0% |
0.0% |
10 |
Total |
94.4% |
2.2% |
180 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
|
|
0 |
Birth |
96.7% |
0.0% |
30 |
Postnatal ward |
90.8% |
1.8% |
109 |
Postnatal community care |
|
|
0 |
Total |
92.1% |
1.4% |
139 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
100.0% |
0.0% |
4 |
Birth |
98.3% |
0.0% |
60 |
Postnatal ward |
90.9% |
2.7% |
186 |
Postnatal community care |
0.0% |
0.0% |
1 |
Total |
92.4% |
2.0% |
251 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
93.2% |
3.4% |
118 |
Birth |
98.3% |
0.0% |
60 |
Postnatal ward |
94.3% |
2.1% |
141 |
Postnatal community care |
100.0% |
0.0% |
2 |
Total |
94.7% |
2.2% |
321 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
100.0% |
0.0% |
8 |
Birth |
97.6% |
2.4% |
82 |
Postnatal ward |
92.9% |
2.0% |
252 |
Postnatal community care |
100.0% |
0.0% |
4 |
Total |
94.2% |
2.0% |
346 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
89.5% |
5.3% |
19 |
Birth |
100.0% |
0.0% |
94 |
Postnatal ward |
96.1% |
1.7% |
179 |
Postnatal community care |
92.3% |
0.0% |
13 |
Total |
96.7% |
1.3% |
305 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
88.2% |
0.0% |
17 |
Birth |
95.1% |
2.4% |
82 |
Postnatal ward |
92.0% |
2.7% |
187 |
Postnatal community care |
79.3% |
6.9% |
29 |
Total |
91.4% |
2.9% |
315 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
90.9% |
0.0% |
11 |
Birth |
100.0% |
0.0% |
69 |
Postnatal ward |
95.5% |
3.4% |
178 |
Postnatal community care |
96.9% |
0.0% |
32 |
Total |
96.6% |
2.1% |
290 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
97.7% |
2.3% |
43 |
Birth |
100.0% |
0.0% |
67 |
Postnatal ward |
91.0% |
7.2% |
167 |
Postnatal community care |
100.0% |
0.0% |
42 |
Total |
95.0% |
4.1% |
319 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
95.0% |
0.0% |
20 |
Birth |
100.0% |
0.0% |
80 |
Postnatal ward |
94.0% |
2.0% |
248 |
Postnatal community care |
100.0% |
0.0% |
28 |
Total |
95.7% |
1.3% |
376 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
96.0% |
4.0% |
25 |
Birth |
96.6% |
3.4% |
58 |
Postnatal ward |
90.4% |
3.0% |
135 |
Postnatal community care |
N/A |
N/A |
0 |
Total |
92.7% |
3.2% |
218 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
93.3% |
6.7% |
15 |
Birth |
98.2% |
1.8% |
55 |
Postnatal ward |
91.8% |
1.5% |
196 |
Postnatal community care |
100.0% |
0.0% |
7 |
Total |
93.1% |
3.0% |
304 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
95.5% |
4.5% |
22 |
Birth |
95.5% |
1.5% |
66 |
Postnatal ward |
91.5% |
3.5% |
199 |
Postnatal community care |
100.0% |
0.0% |
17 |
Total |
93.1% |
3.0% |
304 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
85.7% |
14.3% |
14 |
Birth |
96.8% |
0.0% |
62 |
Postnatal ward |
90.2% |
3.3% |
214 |
Postnatal community care |
100.0% |
0.0% |
11 |
Total |
91.7% |
3.0% |
301 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
92.9% |
7.1% |
14 |
Birth |
97.6% |
1.2% |
82 |
Postnatal ward |
92.0% |
2.1% |
188 |
Postnatal community care |
100.0% |
0.0% |
50 |
Total |
94.6% |
1.8% |
334 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
96.6% |
0.0% |
29 |
Birth |
100.0% |
0.0% |
67 |
Postnatal ward |
95.3% |
3.0% |
234 |
Postnatal community care |
100.0% |
0.0% |
36 |
Total |
96.7% |
1.9% |
366 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
100.0% |
0.0% |
23 |
Birth |
96.5% |
1.2% |
85 |
Postnatal ward |
93.3% |
2.9% |
240 |
Postnatal community care |
95.2% |
0.0% |
42 |
Total |
94.6% |
2.1% |
390 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
89.5% |
5.3% |
19 |
Birth |
98.2% |
0.0% |
57 |
Postnatal ward |
86.1% |
4.4% |
180 |
Postnatal community care |
97.7% |
0.0% |
44 |
Total |
90.3% |
3.0% |
300 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
95.2% |
2.4% |
395 |
Birth |
100.0% |
0.0% |
322 |
Postnatal ward |
96.2% |
0.0% |
232 |
Postnatal community care |
100.0% |
0.0% |
250 |
Total |
97.5% |
0.4% |
1199 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
94.5% |
3.1% |
127 |
Birth |
97.5% |
2.5% |
80 |
Postnatal ward |
90.6% |
6.0% |
117 |
Postnatal community care |
98.0% |
0.0% |
50 |
Total |
94.4% |
3.5% |
374 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
91.2% |
6.9% |
102 |
Birth |
98.6% |
0.0% |
73 |
Postnatal ward |
93.3% |
2.8% |
178 |
Postnatal community care |
100.0% |
0.0% |
35 |
Total |
94.3% |
3.1% |
388 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
92.4% |
2.9% |
105 |
Birth |
94.8% |
3.4% |
58 |
Postnatal ward |
97.0% |
2.0% |
101 |
Postnatal community care |
92.2% |
3.9% |
51 |
Total |
94.3% |
2.9% |
315 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
92.9% |
3.6% |
28 |
Birth |
85.2% |
7.4% |
27 |
Postnatal ward |
90.7% |
3.7% |
54 |
Postnatal community care |
98.1% |
0.0% |
54 |
Total |
92.6% |
3.1% |
163 |
|
% that recommend the service |
% that do not recommend the service |
Total Responses |
Antenatal Care |
97.4% |
0.0% |
39 |
Birth |
94.7% |
2.6% |
76 |
Postnatal ward |
94.9% |
2.6% |
78 |
Postnatal community care |
98.3% |
0.0% |
59 |
Total |
96.0% |
1.6% |
252 |
The tables below looked at FFT score as per national guidance
The Friends and Family Test Score for September 2014 is 65. This is based on 292 responses
Month |
Total Responses |
FFT Score |
Antenatal care |
69 |
67 |
Birth |
82 |
84 |
Postnatal ward |
47 |
20 |
Postnatal community care |
94 |
70 |
Total |
292 |
65 |
The Friends and Family Test Score for August 2014 is 64. This is based on 305 responses
Month |
Total Responses |
FFT Score |
Antenatal care |
42 |
52 |
Birth |
96 |
72 |
Postnatal ward |
50 |
35 |
Postnatal community care |
117 |
74 |
Total |
305 |
64 |
The Friends and Family Test Score for July 2014 is 62. This is based on 437 responses
Month |
Total Responses |
FFT Score |
Antenatal care |
76 |
49 |
Birth |
142 |
80 |
Postnatal ward |
116 |
45 |
Postnatal community care |
103 |
66 |
Total |
437 |
62 |
The Friends and Family Test Score for June 2014 is 64. This is based on 412 responses
Month |
Total Responses |
FFT Score |
Antenatal care |
101 |
64 |
Birth |
116 |
86 |
Postnatal ward |
112 |
49 |
Postnatal community care |
83 |
54 |
Total |
412 |
64 |
The Friends and Family Test Score for May 2014 is 55. This is based on 402 responses
May 2014 |
Total Responses |
FFT Score |
Antenatal care |
157 |
59 |
Birth |
113 |
81 |
Postnatal ward |
122 |
22 |
Postnatal community care |
10 |
100 |
Total |
402 |
55 |
The Friends and Family Test Score for April 2014 is 65. This is based on 365 responses
April 2014 |
Total Responses |
FFT Score |
Antenatal care |
129 |
62 |
Birth |
138 |
85 |
Postnatal ward |
84 |
33 |
Postnatal community care |
14 |
86 |
Total |
365 |
65 |
The Friends and Family Test Score for March 2014 is 71. This is based on 347 responses
March 2014 |
Total Responses |
FFT Score |
Antenatal care |
76 |
69 |
Birth |
111 |
86 |
Postnatal ward |
73 |
56 |
Postnatal community care |
87 |
66 |
Total |
347 |
71
|
The Friends and Family Test Score for February 2014 is 67. This is based on 346 responses
February 2014 |
Total Responses |
FFT Score |
Antenatal care |
79 |
70 |
Birth |
123 |
74 |
Postnatal ward |
78 |
44 |
Postnatal community care |
66 |
77 |
Total |
346 |
67
|
The Friends and Family Test Score for January 2014 is 66. This is based on 266 responses
January 2014 |
Total Responses |
FFT Score |
Antenatal care |
49 |
63 |
Birth |
73 |
79 |
Postnatal ward |
79 |
54 |
Postnatal community care |
65 |
68 |
Total |
266 |
66
|
The Friends and Family Test score for December 2013 is 64. This is based on 129 responses
December |
Total Responses |
FFT Score |
Antenatal care |
32 |
38 |
Birth |
57 |
79 |
Postnatal ward |
40 |
65 |
Postnatal community care |
0 |
0 |
Total |
129 |
64 |
The Friends and Family Test score for November 2013 is 59. This is based on 260 responses
November |
Total Responses |
FFT Score |
Antenatal care |
96 |
51 |
Birth |
91 |
69 |
Postnatal ward |
55 |
51 |
Postnatal community care |
18 |
72 |
Total |
260 |
59 |
The Friends and Family Test score for October 2013 is 52. This is based on 365 responses
October |
Total Responses |
FFT Score |
Antenatal care |
140 |
43 |
Birth |
119 |
60 |
Postnatal ward |
91 |
51 |
Postnatal community care |
15 |
80 |
Total |
365 |
52
|
Your Feedback
My care to date has been faultless, staff are friendly and explain everything.
Amazing staff, so caring. Great midwives, student midwives, doctors, all staff
Friendly and welcoming staff who put me at ease at all times, and made my birth experience a good one.
The midwives were all supportive, and nothing was too much for them to do. We will miss everyone.
Home visit was a god-send, plus the opportunity to ask many questions and get exact answers.