Maternity friends and family test

If you are pregnant or new mum, you now have the opportunity to give us feedback on the care you receive.

The Friends and Family Test is an easy-to-understand, comparable question that is asked of pregnant or new mums about the care and treatment they have received. It will be used to drive cultural change and continuous improvements in the quality of the care received by NHS patients. It will enable the views of service users to be heard and provides a platform to shape and deliver better services.

Women are surveyed at three touch points:

Antenatal care – to be surveyed at the 36 week antenatal appointment
Birth and care on the postnatal ward – to be surveyed at discharge from the ward/birth unit/following a home birth
Postnatal community care – to be surveyed at discharge from the care of the community midwifery team to the care of the health visitor/GP (usually at ten days postnatal)

'How likely are you to recommend our antenatal/birth/postnatal ward/postnatal community care to friends and family if they needed similar care or treatment?'

You will be invited to respond to the question by choosing one of six options, ranging from 'extremely likely' to 'extremely unlikely'.

It is important that you are given the opportunity to explain why you have given your answer, so please answer any follow-up questions.

You may be asked to answer the question before going home, or you may be invited to do so by returning a postcard, by phone or on a website.

It is not mandatory to complete the questionnaire but if you do it will help us improve our services.

If you feel that you should have been given the opportunity to respond but did not receive the question, please contact the Patient Advice and Liaison Service (PALS).

We will then gather the results and analyse them to see if any action is required. An overall score will be published on this page every month.

For more information on Friends and Family Test visit NHS Choices website.

Maternity data

From October 2014 the FFT Score is replaced with the percentage of respondents who would/would not recommend the service to their friends and family. This is in line with how NHS England now present the data.

January 2019

	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100	0	2
Birth	86.5	8.1	37
Postnatal ward	97.3	2.7	37
Postnatal community care	-	-	0
Total	92.1	5.3	76

December 2018

	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	-	-	0
Birth	97.8	2.2	46
Postnatal ward	97.5	2.5	40
Postnatal community care	-	-	0
Total	97.7	2.3	86

September 2018

	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	0	0	0
Birth	100.0%	0.0%	19
Postnatal ward	92.6%	2.9%	68
Postnatal community care	N/A	#DIV/0!	0
Total	94.3%

November 2018

	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100.0%	0.0%	2
Birth	100.0%	0.0%	31
Postnatal ward	97.4%	0.0%	39
Postnatal community care	100.0%	0.0%	3
Total	98.7%	0.0%	75

October 2018

	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100	0.0	3
Birth	96.3	3.7	27
Postnatal ward	90.2	1.1	92
Postnatal community care	100.0	0.0	1
Total	91.9	1.6	123

September 2018

	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	0	0	0
Birth	100.0%	0.0%	19
Postnatal ward	92.6%	2.9%	68
Postnatal community care	N/A	#DIV/0!	0
Total	94.3%	2.3%	87

August 2018

	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	90.3%	3.8%	663
Birth	100.0%	0.0%	18
Postnatal ward	89.5%	2.6%	38
Postnatal community care	N/A	#DIV/0!	0
Total	90.5%	3.6%	719

July 2018

	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	0	0	0
Birth	92.4%	3.0%	66
Postnatal ward	91.6%	3.1%	227
Postnatal community care	N/A	#DIV/0!	0
Total	91.8%	3.1%	293

**June 2018**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	0.0%	0.0%	0
Birth	100.0%	0.0%	34
Postnatal ward	91.8%	3.3%	182
Postnatal community care	0.0%	0.0%	0
Total	93.1%	2.8%	216

**May 2018**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100%	0.0%	2
Birth	94.9%	5.1%	39
Postnatal ward	93.8%	2.1%	195
Postnatal community care	100%	0.0%	7
Total	94.2%	2.5%	243

**April 2018**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	96.6%	0.0%	29
Birth	100.0%	0.0%	6
Postnatal ward	96.2%	1.3%	158
Postnatal community care	0.0%	0.0%	0
Total	96.4%	1.0%	193

**March 2018**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care			0
Birth	94.4%	0.0%	18
Postnatal ward	91.8%	0.7%	147
Postnatal community care	100.0%	0.0%	8
Total	92.5%	0.6%	173

**February 2018**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	92.9%	3.6%	28
Birth	100.0%	0.0%	22
Postnatal ward	84.4%	3.1%	32
Postnatal community care	100.0%	0.0%	23
Total	93.3%	1.9%	105

**January 2018**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100.0%	0.0%	13
Birth	100.0%	0.0%	26
Postnatal ward	90.7%	2.5%	118
Postnatal community care	100.0%	0.0%	7
Total	93.3%	1.8%	164

**December 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	96.4%	0.9%	110
Birth	100.0%	0.0%	52
Postnatal ward	88.8%	4.9%	143
Postnatal community care	100.0%	0.0%	3
Total	93.5%	2.6%	308

**November 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	96.8%	0.0%	31
Birth	95.9%	4.1%	49
Postnatal ward	93.3%	2.5%	163
Postnatal community care	89.5%	2.6%	38
Total	93.6%	2.5%	281

**October 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	95.8%	4.2%	24
Birth	90.0%	6.7%	30
Postnatal ward	91.5%	2.6%	153
Postnatal community care	100.0%	0.0%	50
Total	93.4%	2.7%	257

**September 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100.0%	0.0%	26
Birth	96.2%	1.9%	53
Postnatal ward	87.4%	4.2%	239
Postnatal community care	100.0%	0.0%	35
Total	90.9%	3.1%	353

**August 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	75.0%	25.0%	16
Birth	98.0%	0.0%	49
Postnatal ward	89.3%	4.4%	225
Postnatal community care	98.1%	0.9%	106
Total	92.2%	3.8%	396

**July 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	88.9%	11.1%	36
Birth	100.0%	0.0%	60
Postnatal ward	86.8%	2.6%	38
Postnatal community care	92.5%	1.9%	53
Total	93.0%	3.2	187

**June 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100.0%	0.0%	33
Birth	96.4%	3.6%	55
Postnatal ward	93.5%	1.2%	245
Postnatal community care	91.7%	0.0%	12
Total	94.5%	1.4%	345

**May 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100.0%	0.0%	25
Birth	93.3%	4.4%	45
Postnatal ward	88.8%	4.2%	143
Postnatal community care	100.0%	0.0%	1
Total	91.1%	3.7%	214

**April 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	97.6%	2.4%	42
Birth	98.7%	1.3%	79
Postnatal ward	92.1%	3.5%	227
Postnatal community care	100.0%	0.0%	1
Total	94.3%	2.9%	349

**March 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100.0%	0.0%	3
Birth	100.0%	0.0%	5
Postnatal ward	93.8%	1.3%	160
Postnatal community care	100.0%	0.0%	9
Total	94.4%	1.1%	177

**February 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100.0%	0.0%	25
Birth	100.0%	0.0%	16
Postnatal ward	90.9%	5.2%	154
Postnatal community care	100.0%	0.0%	8
Total	93.1%	3.9%	203

**January 2017**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	84.6%	7.7%	13
Birth	100.0%	0.0%	10
Postnatal ward	88.3%	6.3%	206
Postnatal community care	100.0%	0.0%	15
Total	89.3%	5.7%	244

**December 2016**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	#DIV/0!	#DIV/0!	0
Birth	100.0%	0.0%	13
Postnatal ward	93.6%	2.5%	157
Postnatal community care	100.0%	0.0%	10
Total	94.4%	2.2%	180

**November 2016**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care			0
Birth	96.7%	0.0%	30
Postnatal ward	90.8%	1.8%	109
Postnatal community care			0
Total	92.1%	1.4%	139

**October 2016**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100.0%	0.0%	4
Birth	98.3%	0.0%	60
Postnatal ward	90.9%	2.7%	186
Postnatal community care	0.0%	0.0%	1
Total	92.4%	2.0%	251

**September 2016**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	93.2%	3.4%	118
Birth	98.3%	0.0%	60
Postnatal ward	94.3%	2.1%	141
Postnatal community care	100.0%	0.0%	2
Total	94.7%	2.2%	321

**August 2016**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100.0%	0.0%	8
Birth	97.6%	2.4%	82
Postnatal ward	92.9%	2.0%	252
Postnatal community care	100.0%	0.0%	4
Total	94.2%	2.0%	346

**May 2016**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	89.5%	5.3%	19
Birth	100.0%	0.0%	94
Postnatal ward	96.1%	1.7%	179
Postnatal community care	92.3%	0.0%	13
Total	96.7%	1.3%	305

**April 2016**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	88.2%	0.0%	17
Birth	95.1%	2.4%	82
Postnatal ward	92.0%	2.7%	187
Postnatal community care	79.3%	6.9%	29
Total	91.4%	2.9%	315

**March 2016**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	90.9%	0.0%	11
Birth	100.0%	0.0%	69
Postnatal ward	95.5%	3.4%	178
Postnatal community care	96.9%	0.0%	32
Total	96.6%	2.1%	290

**February 2016**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	97.7%	2.3%	43
Birth	100.0%	0.0%	67
Postnatal ward	91.0%	7.2%	167
Postnatal community care	100.0%	0.0%	42
Total	95.0%	4.1%	319

**January 2016**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	95.0%	0.0%	20
Birth	100.0%	0.0%	80
Postnatal ward	94.0%	2.0%	248
Postnatal community care	100.0%	0.0%	28
Total	95.7%	1.3%	376

**December 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	96.0%	4.0%	25
Birth	96.6%	3.4%	58
Postnatal ward	90.4%	3.0%	135
Postnatal community care	N/A	N/A	0
Total	92.7%	3.2%	218

**November 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	93.3%	6.7%	15
Birth	98.2%	1.8%	55
Postnatal ward	91.8%	1.5%	196
Postnatal community care	100.0%	0.0%	7
Total	93.1%	3.0%	304

**October 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	95.5%	4.5%	22
Birth	95.5%	1.5%	66
Postnatal ward	91.5%	3.5%	199
Postnatal community care	100.0%	0.0%	17
Total	93.1%	3.0%	304

**September 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	85.7%	14.3%	14
Birth	96.8%	0.0%	62
Postnatal ward	90.2%	3.3%	214
Postnatal community care	100.0%	0.0%	11
Total	91.7%	3.0%	301

**August 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	92.9%	7.1%	14
Birth	97.6%	1.2%	82
Postnatal ward	92.0%	2.1%	188
Postnatal community care	100.0%	0.0%	50
Total	94.6%	1.8%	334

**July 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	96.6%	0.0%	29
Birth	100.0%	0.0%	67
Postnatal ward	95.3%	3.0%	234
Postnatal community care	100.0%	0.0%	36
Total	96.7%	1.9%	366

**June 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	100.0%	0.0%	23
Birth	96.5%	1.2%	85
Postnatal ward	93.3%	2.9%	240
Postnatal community care	95.2%	0.0%	42
Total	94.6%	2.1%	390

**May 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	89.5%	5.3%	19
Birth	98.2%	0.0%	57
Postnatal ward	86.1%	4.4%	180
Postnatal community care	97.7%	0.0%	44
Total	90.3%	3.0%	300

**April 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	95.2%	2.4%	395
Birth	100.0%	0.0%	322
Postnatal ward	96.2%	0.0%	232
Postnatal community care	100.0%	0.0%	250
Total	97.5%	0.4%	1199

**March 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	94.5%	3.1%	127
Birth	97.5%	2.5%	80
Postnatal ward	90.6%	6.0%	117
Postnatal community care	98.0%	0.0%	50
Total	94.4%	3.5%	374

**February 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	91.2%	6.9%	102
Birth	98.6%	0.0%	73
Postnatal ward	93.3%	2.8%	178
Postnatal community care	100.0%	0.0%	35
Total	94.3%	3.1%	388

**January 2015**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	92.4%	2.9%	105
Birth	94.8%	3.4%	58
Postnatal ward	97.0%	2.0%	101
Postnatal community care	92.2%	3.9%	51
Total	94.3%	2.9%	315

**December 2014**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	92.9%	3.6%	28
Birth	85.2%	7.4%	27
Postnatal ward	90.7%	3.7%	54
Postnatal community care	98.1%	0.0%	54
Total	92.6%	3.1%	163

**November 2014**
	% that recommend the service	% that do not recommend the service	Total Responses
Antenatal Care	97.4%	0.0%	39
Birth	94.7%	2.6%	76
Postnatal ward	94.9%	2.6%	78
Postnatal community care	98.3%	0.0%	59
Total	96.0%	1.6%	252

The tables below looked at FFT score as per national guidance

The Friends and Family Test Score for September 2014 is 65. This is based on 292 responses

September 2014
Month	Total Responses	FFT Score
Antenatal care	69	67
Birth	82	84
Postnatal ward	47	20
Postnatal community care	94	70
Total	292	65

The Friends and Family Test Score for August 2014 is 64. This is based on 305 responses

August 2014
Month	Total Responses	FFT Score
Antenatal care	42	52
Birth	96	72
Postnatal ward	50	35
Postnatal community care	117	74
Total	305	64

The Friends and Family Test Score for July 2014 is 62. This is based on 437 responses

July 2014
Month	Total Responses	FFT Score
Antenatal care	76	49
Birth	142	80
Postnatal ward	116	45
Postnatal community care	103	66
Total	437	62

The Friends and Family Test Score for June 2014 is 64. This is based on 412 responses

June 2014
Month	Total Responses	FFT Score
Antenatal care	101	64
Birth	116	86
Postnatal ward	112	49
Postnatal community care	83	54
Total	412	64

The Friends and Family Test Score for May 2014 is 55. This is based on 402 responses

May 2014
May 2014	Total Responses	FFT Score
Antenatal care	157	59
Birth	113	81
Postnatal ward	122	22
Postnatal community care	10	100
Total	402	55

The Friends and Family Test Score for April 2014 is 65. This is based on 365 responses

April 2014
April 2014	Total Responses	FFT Score
Antenatal care	129	62
Birth	138	85
Postnatal ward	84	33
Postnatal community care	14	86
Total	365	65

The Friends and Family Test Score for March 2014 is 71. This is based on 347 responses

March 2014
March 2014	Total Responses	FFT Score
Antenatal care	76	69
Birth	111	86
Postnatal ward	73	56
Postnatal community care	87	66
Total	347	71

The Friends and Family Test Score for February 2014 is 67. This is based on 346 responses

February 2014
February 2014	Total Responses	FFT Score
Antenatal care	79	70
Birth	123	74
Postnatal ward	78	44
Postnatal community care	66	77
Total	346	67

The Friends and Family Test Score for January 2014 is 66. This is based on 266 responses

January 2014
January 2014	Total Responses	FFT Score
Antenatal care	49	63
Birth	73	79
Postnatal ward	79	54
Postnatal community care	65	68
Total	266	66

The Friends and Family Test score for December 2013 is 64. This is based on 129 responses

December 2013
December	Total Responses	FFT Score
Antenatal care	32	38
Birth	57	79
Postnatal ward	40	65
Postnatal community care	0	0
Total	129	64

The Friends and Family Test score for November 2013 is 59. This is based on 260 responses

November 2013
November	Total Responses	FFT Score
Antenatal care	96	51
Birth	91	69
Postnatal ward	55	51
Postnatal community care	18	72
Total	260	59

The Friends and Family Test score for October 2013 is 52. This is based on 365 responses

October 2013
October	Total Responses	FFT Score
Antenatal care	140	43
Birth	119	60
Postnatal ward	91	51
Postnatal community care	15	80
Total	365	52

Your Feedback

My care to date has been faultless, staff are friendly and explain everything.

Amazing staff, so caring. Great midwives, student midwives, doctors, all staff

Friendly and welcoming staff who put me at ease at all times, and made my birth experience a good one.

The midwives were all supportive, and nothing was too much for them to do. We will miss everyone.

Home visit was a god-send, plus the opportunity to ask many questions and get exact answers.

Maternity friends and family test

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