Electronic referrals (eRS)

GP referrals to all our consultant-led services are available through e-RS, please see our A to Z of services for more information.
 

Advice & Guidance and Advice & Refer (A&G/A&R)

Croydon Health Services has adopted the Advice & Refer (A&R) model for the majority of its consultant-led services. This approach enables referrers to access specialist advice and supports a more streamlined referral process for patients.
To access these services, submit an Advice request through e-RS and ensure that conversion to referral is authorised if you would like the patient to be booked directly following specialist review.
After reviewing the request, the specialist will:
  • Provide advice and guidance where ongoing management can remain in primary care; or
  • Convert the request into a referral where an outpatient appointment is clinically required.
This model is available to both local and out-of-area referrers for participating services.
For further information on the Advice & Refer process,  please click here for Referrers Guide to Advice & Refer  

Available Services

Please refer to our A-Z list of our services for details of available consultant-led services and referral requirements: 

ENT Referrals for Local (Croydon) GPs

ENT services are available through a single point of referral (SPOR) is in place for all Adult and Paediatric ENT referrals (excluding two-week wait referrals for urgent suspected cancer or emergency ‘SOS’ cases) to Croydon, Epsom St Helier, Kingston, and St George's hospitals.
Croydon GPs will continue to use the NHS Electronic Referral Service (e-RS), the SPOR will be called SWL ENT Single Point of Referral-RAX or SWL Paediatric ENT Single Point of Referral-RAX and a new, simplified referral form is available in Ardens, DXS, and Medicus to support the referral.
For all service-specific referral criteria and pathway information, please refer to the relevant service details within e-RS and the CHS A to Z of Services.

Urgent Referrals

Urgent Suspected Cancer (USC) referrals and other specialty-specific urgent pathways are not part of the Advice & Refer model and should continue to be submitted through the appropriate e-RS services.
If you have any general queries about our services, or cannot find a service for CHS on e-RS,  please email us at CH-TR.eRS@nhs.net or call 020 8401 3000 x4060