Our Vision and Values
“Excellent care for all and helping people in Croydon live healthier lives”
Rooted in our community through our hospitals and clinics across the borough, we always strive to provide excellent care for all.
Croydon is a great place to live and work but some people in our borough face the challenges of poverty, housing or other environmental factors that can contribute towards poorer health and shorter lives.
Our local population is also growing rapidly in size. We have the youngest population of any London borough, with almost a third of our residents aged under 25 and, at the same time, people are living longer.
This means we have to do much more to prevent ill-health and help people in Croydon to stay well. We must do this at the same time as providing rapid access to diagnostic services and medical expertise when and where it is needed.
Collaboration is the key. Only by working well together with our partners in the borough, can we connect the services available to give people more coordinated and person-centred care which will deliver real benefits for our patients and service users in the years to come.
We want local people to feel confident in our care, and for our staff to feel proud to work here. Our values shape everything we do, every single day. They determine our behaviour and the experience
of those we look after.
We will always be professional, compassionate, respectful and safe.
• Set ourselves very high standards and share best practice
• Keep our uniforms smart, and be professional and consistent in our approach
• Work in partnership to best support our community’s needs
• Use resources wisely without compromising quality or safety
• Treat everyone as we would want to be treated ourselves
• Demonstrate kindness, dignity, empathy and compassion
• Make time for the people we are caring for, to understand their needs and wants
• Organise our services to give people the best possible experience of care
• Be courteous and welcoming, and introduce ourselves
• Value the diversity and needs of everyone
• Always involve people in decisions about their care, listening to and respecting their wishes
• Appreciate the contribution that staff from all backgrounds bring to our services
• Be open and honest in everything we do, sharing what we do well and admitting our mistakes, to constantly improve our care
• Protect the confidentiality of those in our care and show sensitivity to people around us
• Feel free to raise concerns so we are always learning
• Make time for training and development and support research so people always receive the highest standards of care