Patients and visitors at Croydon Health Services

Whether you are using one of our services as a patient, carer or visitor we are committed to making sure your experience with us is as pleasant as possible.   

Our helpful guides for patients and visitors

Whether you are a patient or visiting someone here, these guides contain everything you need to know to help you prepare for a visit to one of our hospitals or clinics.

Contacting us by telephone

To contact us by telephone, please call our switchboard on 020 8401 3000 or directly dial our wards.

Our hospitals and community clinics

Croydon Health Services provides services across a number of community clinics and at two acute hospitals in the borough. Here you'll find everything you need to know about our our community sites and our hospitals including transport and parking details.

Free wi-fi available

We have wi-fi across Croydon University Hospital which is free for patients and visitors to use. 

Your appointments

We provide appointments in patients' homes  homes and , including patients’ homes and community clinics. Your appointment letter will provide location details. Whether you are a first time visitor or a regular to our hospital we appreciate that attending an appointment may be daunting so our staff will make it as comfortable as possible for you.

Once you are given an appointment please try and keep it. Cancelling an appointment could mean we are unable to give an appointment to someone else.

Your feedback

We always welcome any feedback you would like to provide about our staff and services

To compliment our teams, register a concern or to make a formal complaint get in touch with the relevant team

Other patient services

Planning your journey during the transport strikes

Transport strikes are expected to affect travel in Croydon and surrounding areas from 3 January 2023. It is important that all patients and visitors plan their journeys to hospital accordingly. Please see our updated advice here .