Current visiting restrictions

Visiting patients in hospital during COVID-19

Requirements to wear a mask have been reduced from 9 June 2022, in line with national guidance.

You are no longer required to wear a face covering when visiting our NHS sites, except the Croydon Elective Centre or when otherwise instructed to do so, but may still choose to do so.

Friends or relatives visiting any patients who have tested positive for COVID-19 will also be required to wear a face mask and in other areas, if they are requested to do so by the clinical team in the area that they are visiting.

There are additional situations situations when ecnourage you to wear a mask:

  • Patients with respiratory symptoms who attend the Emergency Department and those admitted with suspected or confirmed COVID-19 are encouraged to wear a face mask if you are able to and can be offered one on arrival. 
  • We encourage patients who are at high risk of infection due to immunosuppression (e.g. oncology/haematology patients) to wear a face mask if you feel comfortable doing so.

If a patient’s friend or relative has a dry cough, high temperature or symptoms of COVID-19, they should not visit at all. If you are concerned that you have symptoms of coronavirus (COVID-19) please stay at home and visit www.nhs.uk to find out what to do.

When visiting our hospital, please limit the number of people you come into contact with, if possible. Please avoid attending our hospital with more than the neccessary amount of people you need to be with. To help us continue to maintain high levels of hygeine at our sites, we ask you too wash your hands before and after visiting our wards.

Current visiting arrangements

The following visiting arrangements apply at Croydon University Hospital:

Visiting adults in hospital:

  • Each patient can have two identified, consistent visitors at their bedside at any one time.
  • Visiting times permitted are between 2pm – 4pm and 6pm - 8pm.

Visiting children in hospital 

All children will need the support of a parent or guardian during their hospital stay. With this in mind, our visiting guidance is as follows:

  • Parents or gaurdians will be allowed to stay with their child, including one consistent visitor overnight in line with our pre-COVID policy. In addition, women can continue to bring a partner or other adult with them to antenatal scans and appointments.

  • Between the visiting hours of 2 – 4pm and 6 – 8pm each patient may have another additional, consistent visitor.

Visiting our Croydon Elective Centre in Croydon University Hospital

From 9 June 2022, patients will now be allowed one visitor. Visitors attending the Croydon Elective Centre, including those visiting patients receiving pre or post-operative care in our Coulsdon and Queens 1 wards will also be asked to wear a face mask to continue to protect our patients. 

Friends or relatives visiting any patients who have tested positive for COVID-19 will also be required to wear a face mask and in other areas, if they are requested to do so by the clinical team in the area that they are visiting.

Visiting palliative care patients 

We will continue to make concessions for patients that are nearing the end of life to ensure that we are supporting them and their friends and relatives as much as possible during upsetting and difficult times. This must be discussed and agreed with ward leaders.

We are continuing to plan ahead to pre-empt whatever new guidance may come next and we will continue to keep you updated here at our webinars and day-to-day discussions with ward leaders.

Maternity care

Antenatal scan appointments:
Women are able to bring a partner or other adult with them to antenatal scan and appointments. Some important measures are in place to help ensure this happens as safely as possible for you and your family.

In times of high activity, support partners may be asked to leave waiting areas and wait outside until their partner is called in for their appointment.

Partner attendance with women in labour:
Women in labour are welcome to bring their birthing partner to stay with them at all times as their consistent visitor.

Mother and baby are permitted one consistent visitor throughout their postnatal stay in hospital.

Neonatal Unit

  • For any of our premature or special care babies, both parents / support partners are permitted to visit their child together at all times.
  • Parents or guardians will need to wear the necessary Personal Protective Equipment (PPE) as guided by our clinical staff.
  • Other visitors are not permitted on the unit at this time.

During all of these visits, families will still need to maintain Infection, prevention and control measures that meet current guidance.

Patients may also benefit from emotional and spiritual support during this time. We have a multi-faith chaplaincy team that is on hand for this, so please get in contact with them. 

 

Arranging virtual visits:

All of our inpatient wards are equipped with digital technology to allow us to support  virtual visits through video calling. This enables patients to stay in touch with friends and relatives alongside those who can visit in person. Please liaise with staff on the ward to arrange this.

 

Further information

If you have any questions, please ask a member of our staff. For further information, please contact PALS on ch-tr.pals@nhs.net or 020 8401 3210 so that they can support you.

Birth centre

Birth Centre

Speciality: Maternity

Ground floor, Maternity Unit, green zone

Visiting times: Women in labour will be allowed to bring a birthing partner to stay with them at all times as their consistent visitor.

After delivery, mum and baby are allowed one consistent visitor throughout their postnatal stay in hospital.

Matron:  Gina Short

Phone: 020 8401 3169

Additional information: Flowers in oasis floral foam.

For accessibility details: see Access Guide on DisabledGo website

Cardiac Care Unit

Cardiac Care Unit 

Speciality: Cardiology (heart)

Ground floor, London Wing, blue zone

Ward Leader:  Joelene Zubaid

Matron: Selven (Vencatasamy) Armon

Phone: 020 8401 3264

Additional information: No flowers/plants please. Only one visitor will be allowed for a limited period of time.

Further directions and accessibility see the  Access Guide on DisabledGo website

Clinical Decision Unit and observation beds in A&E

Clinical Decision Unit and observation beds in A&E

Speciality: Observation, diagnosis and treatment

Ground floor, Woodcroft Wing, red zone

Matron: 

Phone: 020 8401 3099

Additional information: No flowers/plants please. 

Coulsdon 1

Pre Elective Surgery

Second floor, London Wing, Blue Zone

Ward Leader: Priscilla Osei-Bobbei

Phone: 020 8401 3288

Further Information Here

Dolphin/Coulsdon Annex

Dolphin/Coulsdon Annex

Speciality: Post Elective Surgery

Second floor, London wing, blue zone

Visiting times: Not applicable

Ward Leader: Gigimol Thomas

Matron: Sarah Hawkins

Phone: 020 8401 3291/3292

Additional information: Both parents or guardians will be able to visit their child in hospital, separately or together.

Visiting times will be between 14.00 and 16.00hrs and 18.00 and 20.00 hours.

Further directions and accessibility see the  Access Guide on DisabledGo website

Duppas 2

Duppas 2

Speciality: Critical Care Escalation

Ground floor, London Wing, blue zone

Ward Leader: Rene Mackenzie

Matron: Selven (Vencatasamy) Armon

Phone: 020 8401 3262

Additional information: No flowers/plants please.

For further directions and accessibility see  Access Guide on DisabledGo website

ACE

ACE

Care of Elderly

First floor, London Wing, blue zone

Ward Leader: Paula MaCauley

Matron: Cathie Woods

If you know your relative is being cared for here you can contact them as follows:

Phone: 020 8401 3279

Additional information - no flowers/potted plants please

Further directions and accessibility see  Access Guide on DisabledGo website

Fairfield 1

Fairfield 1

Speciality: General Surgery

First floor, London Wing, blue zone

Ward Leader: Helen Rafferty

Matron: Matron on-call

Phone: 020 8401 3283

Additional information: Flowers in oasis floral foam only or small potted plants.

For further directions and accessibility see Access Guide on DisabledGo website

Fairfield 2

Fairfield 2

Speciality: General Medicine (COVID Cohort)

First floor, London Wing, blue zone

Ward Leader: Adizatu Adbulai

Phone: 020 8401 3285

Additional information: Flowers in oasis floral foam only or small potted plants.

For further directions and accessibility see  Access Guide on DisabledGo website

Heathfield 1

Heathfield 1

Speciality: Stroke

Ground Floor, Jubilee Wing, Orange Zone 

Ward Leader: Nicole Dzahini

Phone: 020 8401 3701

Additional information: Flowers in oasis floral foam only.

Further directions and accessibility see  Access Guide on DisabledGo website

Heathfield 2

Heathfield 2

Speciality: Respiratory

Ground floor, Jubilee Wing, orange zone 

Ward Leader: Nichole Beason

Matron: Selven (Vencatasamy) Armon

Phone: 020 8401 3708

Additional information: No flowers/plants allowed.

Further directions and accessibility see  Access Guide on DisabledGo website

Hope ward

Hope ward

Speciality: Maternity

Visiting times: between 14.00 and 16.00hrs and 18.00 and 20.00 hours.

Ground floor, Maternity Unit, green zone

Ward Manager: Jayne Dowsett

Matron: Lena Karam

Phone: 020 8401 3176

Additional information: Flowers in oasis floral foam only. Maximum two visitors at a time. Only mother’s own children to visit. Other children not allowed because newborn babies can be at risk from infections such as chicken pox, measles, etc.

Further directions and accessibility see Access Guide on DisabledGo website

ITU and HDU

ITU and HDU 

Speciality: Critical Care 

Ground Floor, London Wing, Blue Zone 

Senior Lead Nurse: Timothy Kuhn 

Phone: 0208401 3266/3269 

Additional Information: Link to information for relatives and friends

Further directions and accessibility see  Access Guide on DisabledGo website

 

Labour ward

Location: Ground floor, Maternity Unit, green zone

Visiting times: Women in labour will be allowed to bring a birthing partner to stay with them at all times as their consistent visitor.

Matron: Chloe Bruney

Phone: 020 8401 3179/3178

Additional information: No flowers/plants please

For further directions and accessibility see Access guide on DisabledGo website

Mary Ward

Mary Ward

Speciality: Maternity

 Visiting times: 3pm-8pm

First floor, Maternity Unit, green zone

Matron: Lena Karam

Phone: 020 8401 3182, 020 8401 3000 ext 4448

Additional information: Flowers in oasis floral foam only.

After delivery, mum and baby are allowed one consistent visitor throughout their postnatal stay in hospital.

Visiting times will be between 14.00 and 16.00hrs and 18.00 and 20.00 hours.

Only mother’s own children to visit. Other children not allowed because newborn babies can be at risk from infections such as chicken pox, measles, etc.

Further directions and accessibility see Access Guide on DisabledGo website

Purley 1

Purley 1

Speciality: General Medicine

First floor, Jubilee Wing, orange zone

Ward Leader: Marie-Ang Ngyantun

Matron: Sandra Mason

Phone: 020 8401 3705

Additional information:  No flowers/plants allowed please. 

Further directions and accessibility see  Access Guide on DisabledGo website

Purley 2

Purley 2

Speciality: General Medicine/Renal

First floor, Jubilee Wing, orange zone

Ward Leader: Joel Bristol

Matron: Sandra Mason

Phone: 020 8401 3707

Additional information: Flowers in oasis floral foam. 

Further directions and accessibility see  Access Guide on DisabledGo website

Queen's 1

Queen's 1

Speciality: General Medicine

Second floor, Jubilee Wing, orange zone

Ward Leader: Joelene Zubaid

Matron: Lena Karam

Phone: 020 8401 3709

Additional information: Flowers in oasis floral foam only.

Further directions and accessibility see  Access Guide on DisabledGo website

Queen's 2

Queen's 2

Speciality: General Medicine

Second floor, Jubilee Wing, orange zone

Ward Leader: Sandra Simon

Phone: 020 8401 3711

Additional information: No flowers/plants allowed please.

Further directions and accessibility see  Access Guide on DisabledGo website

Queen's 3

Queen's 3

Speciality: Surgery/Orthogeriatrics

Second floor, Jubilee Wing, orange zone

Ward Leader: Ozoemena Umegbolu

Phone: 020 8401 3733

Additional information: Flowers in oasis floral foam only.

Further directions and accessibility see  Access Guide on DisabledGo website

Rupert Bear

Rupert Bear

Speciality: Paediatric (children)

Both parents or guardians will be able to visit their child in hospital, separately or together, but only one parent or guardian will be able to stay overnight.

Visiting times will be between 14.00 and 16.00hrs and 18.00 and 20.00 hours.

Ward manager: Florence Kajumba

Matron: Sarah Hawkins

Phone: 020 8401 3188

Additional information: Two visitors only per patient. Other visitors allowed if parents are present unless previously arranged with nursing staff. Visitors under 16 yrs only allowed if adult present.

Further directions and accessibility see Access Guide on DisabledGo website

Neonatal Unit

Neonatal Unit

Speciality: Neonates (newborn babies)

Visiting times: Open visiting for parents only, one at a time. 

No other visitors allowed. 

Ward manager:  Catherine Collins

Matron: Lena Karam

Phone:  020 8401 3191/ 0208 401 3000 ext 4477

Additional information: Two people per family by the cot side. Only mother’s own children to visit. Other children not allowed as premature babies can be at risk from infections such as chickenpox, measles, etc.

Further directions and accessibility see  Access Guide on DisabledGo website

Wandle 1

Wandle 1

Speciality: Care of Elderly

Visiting times: 2pm - 4pm & 6pm - 8pm

Third floor, Jubilee Wing, orange zone

Ward Leader: Vivien Donkor 

Matron: Yvonne Mulenga

Phone: 020 8401 3731

Additional information: Flowers in oasis floral foam only or small potted plants. 

Further directions and accessibility see Access Guide on DisabledGo website

Wandle 2

Wandle 2

Speciality: Care of Elderly

Visiting times: 2pm - 4pm & 6pm - 8pm

Third floor, Jubilee Wing, Orange Zone

Ward Leader: Cathy Anthonio

Matron: Yvonne Mulenga

Phone: 020 8401 3735

Additional information: Flowers in oasis floral foam only or small potted plants. 

Further directions and accessibility see  Access Guide on DisabledGo website

Wandle 3

Wandle 3

Speciality: Care of Elderly

Third floor, Jubilee Wing, orange zone

Visiting hours: 2pm - 4pm & 6pm - 8pm

Ward Leader: Ezzatu Josiah

Matron: Yvonne Mulenga

Phone: 020 8401 3715

Additional information: Flowers in Oasis floral foam only or small potted plants. 

Further directions and accessibility see  Access Guide on DisabledGo website