Current visiting restrictions
Visiting patients in hospital during COVID-19
Requirements to wear a mask have been reduced from 9 June 2022, in line with national guidance.
You are no longer required to wear a face covering when visiting our NHS sites, except the Croydon Elective Centre or when otherwise instructed to do so, but may still choose to do so.
Friends or relatives visiting any patients who have tested positive for COVID-19 will also be required to wear a face mask and in other areas, if they are requested to do so by the clinical team in the area that they are visiting.
There are additional situations situations when ecnourage you to wear a mask:
- Patients with respiratory symptoms who attend the Emergency Department and those admitted with suspected or confirmed COVID-19 are encouraged to wear a face mask if you are able to and can be offered one on arrival.
- We encourage patients who are at high risk of infection due to immunosuppression (e.g. oncology/haematology patients) to wear a face mask if you feel comfortable doing so.
If a patient’s friend or relative has a dry cough, high temperature or symptoms of COVID-19, they should not visit at all. If you are concerned that you have symptoms of coronavirus (COVID-19) please stay at home and visit www.nhs.uk to find out what to do.
When visiting our hospital, please limit the number of people you come into contact with, if possible. Please avoid attending our hospital with more than the neccessary amount of people you need to be with. To help us continue to maintain high levels of hygeine at our sites, we ask you too wash your hands before and after visiting our wards.
Current visiting arrangements
The following visiting arrangements apply at Croydon University Hospital:
Visiting adults in hospital:
- Each patient can have two identified, consistent visitors at their bedside at any one time.
- Visiting times permitted are between 2pm – 4pm and 6pm - 8pm.
Visiting children in hospital
All children will need the support of a parent or guardian during their hospital stay. With this in mind, our visiting guidance is as follows:
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Parents or gaurdians will be allowed to stay with their child, including one consistent visitor overnight in line with our pre-COVID policy. In addition, women can continue to bring a partner or other adult with them to antenatal scans and appointments.
- Between the visiting hours of 2 – 4pm and 6 – 8pm each patient may have another additional, consistent visitor.
Visiting our Croydon Elective Centre in Croydon University Hospital
From 9 June 2022, patients will now be allowed one visitor. Visitors attending the Croydon Elective Centre, including those visiting patients receiving pre or post-operative care in our Coulsdon and Queens 1 wards will also be asked to wear a face mask to continue to protect our patients.
Friends or relatives visiting any patients who have tested positive for COVID-19 will also be required to wear a face mask and in other areas, if they are requested to do so by the clinical team in the area that they are visiting.
Visiting palliative care patients
We will continue to make concessions for patients that are nearing the end of life to ensure that we are supporting them and their friends and relatives as much as possible during upsetting and difficult times. This must be discussed and agreed with ward leaders.
We are continuing to plan ahead to pre-empt whatever new guidance may come next and we will continue to keep you updated here at our webinars and day-to-day discussions with ward leaders.
Maternity care
Antenatal scan appointments:
Women are able to bring a partner or other adult with them to antenatal scan and appointments. Some important measures are in place to help ensure this happens as safely as possible for you and your family.
In times of high activity, support partners may be asked to leave waiting areas and wait outside until their partner is called in for their appointment.
Partner attendance with women in labour:
Women in labour are welcome to bring their birthing partner to stay with them at all times as their consistent visitor.
Mother and baby are permitted one consistent visitor throughout their postnatal stay in hospital.
Neonatal Unit
- For any of our premature or special care babies, both parents / support partners are permitted to visit their child together at all times.
- Parents or guardians will need to wear the necessary Personal Protective Equipment (PPE) as guided by our clinical staff.
- Other visitors are not permitted on the unit at this time.
During all of these visits, families will still need to maintain Infection, prevention and control measures that meet current guidance.
Patients may also benefit from emotional and spiritual support during this time. We have a multi-faith chaplaincy team that is on hand for this, so please get in contact with them.
Arranging virtual visits:
All of our inpatient wards are equipped with digital technology to allow us to support virtual visits through video calling. This enables patients to stay in touch with friends and relatives alongside those who can visit in person. Please liaise with staff on the ward to arrange this.
Further information
If you have any questions, please ask a member of our staff. For further information, please contact PALS on ch-tr.pals@nhs.net or 020 8401 3210 so that they can support you.
Birth centre
Birth Centre
Speciality: Maternity
Ground floor, Maternity Unit, green zone
Visiting times: Women in labour will be allowed to bring a birthing partner to stay with them at all times as their consistent visitor.
After delivery, mum and baby are allowed one consistent visitor throughout their postnatal stay in hospital.
Matron: Gina Short
Phone: 020 8401 3169
Additional information: Flowers in oasis floral foam.
For accessibility details: see Access Guide on DisabledGo website
Cardiac Care Unit
Cardiac Care Unit
Speciality: Cardiology (heart)
Ground floor, London Wing, blue zone
Ward Leader: Joelene Zubaid
Matron: Selven (Vencatasamy) Armon
Phone: 020 8401 3264
Additional information: No flowers/plants please. Only one visitor will be allowed for a limited period of time.
Further directions and accessibility see the Access Guide on DisabledGo website
Clinical Decision Unit and observation beds in A&E
Clinical Decision Unit and observation beds in A&E
Speciality: Observation, diagnosis and treatment
Ground floor, Woodcroft Wing, red zone
Matron:
Phone: 020 8401 3099
Additional information: No flowers/plants please.
Coulsdon 1
Pre Elective Surgery
Second floor, London Wing, Blue Zone
Ward Leader: Priscilla Osei-Bobbei
Phone: 020 8401 3288
Dolphin/Coulsdon Annex
Dolphin/Coulsdon Annex
Speciality: Post Elective Surgery
Second floor, London wing, blue zone
Visiting times: Not applicable
Ward Leader: Gigimol Thomas
Matron: Sarah Hawkins
Phone: 020 8401 3291/3292
Additional information: Both parents or guardians will be able to visit their child in hospital, separately or together.
Visiting times will be between 14.00 and 16.00hrs and 18.00 and 20.00 hours.
Further directions and accessibility see the Access Guide on DisabledGo website
Duppas 2
Duppas 2
Speciality: Critical Care Escalation
Ground floor, London Wing, blue zone
Ward Leader: Rene Mackenzie
Matron: Selven (Vencatasamy) Armon
Phone: 020 8401 3262
Additional information: No flowers/plants please.
For further directions and accessibility see Access Guide on DisabledGo website
ACE
ACE
Care of Elderly
First floor, London Wing, blue zone
Ward Leader: Paula MaCauley
Matron: Cathie Woods
If you know your relative is being cared for here you can contact them as follows:
Phone: 020 8401 3279
Additional information - no flowers/potted plants please
Further directions and accessibility see Access Guide on DisabledGo website
Fairfield 1
Fairfield 1
Speciality: General Surgery
First floor, London Wing, blue zone
Ward Leader: Helen Rafferty
Matron: Matron on-call
Phone: 020 8401 3283
Additional information: Flowers in oasis floral foam only or small potted plants.
For further directions and accessibility see Access Guide on DisabledGo website
Fairfield 2
Fairfield 2
Speciality: General Medicine (COVID Cohort)
First floor, London Wing, blue zone
Ward Leader: Adizatu Adbulai
Phone: 020 8401 3285
Additional information: Flowers in oasis floral foam only or small potted plants.
For further directions and accessibility see Access Guide on DisabledGo website
Heathfield 1
Heathfield 1
Speciality: Stroke
Ground Floor, Jubilee Wing, Orange Zone
Ward Leader: Nicole Dzahini
Phone: 020 8401 3701
Additional information: Flowers in oasis floral foam only.
Further directions and accessibility see Access Guide on DisabledGo website
Heathfield 2
Heathfield 2
Speciality: Respiratory
Ground floor, Jubilee Wing, orange zone
Ward Leader: Nichole Beason
Matron: Selven (Vencatasamy) Armon
Phone: 020 8401 3708
Additional information: No flowers/plants allowed.
Further directions and accessibility see Access Guide on DisabledGo website
Hope ward
Hope ward
Speciality: Maternity
Visiting times: between 14.00 and 16.00hrs and 18.00 and 20.00 hours.
Ground floor, Maternity Unit, green zone
Ward Manager: Jayne Dowsett
Matron: Lena Karam
Phone: 020 8401 3176
Additional information: Flowers in oasis floral foam only. Maximum two visitors at a time. Only mother’s own children to visit. Other children not allowed because newborn babies can be at risk from infections such as chicken pox, measles, etc.
Further directions and accessibility see Access Guide on DisabledGo website
ITU and HDU
ITU and HDU
Speciality: Critical Care
Ground Floor, London Wing, Blue Zone
Senior Lead Nurse: Timothy Kuhn
Phone: 0208401 3266/3269
Additional Information: Link to information for relatives and friends
Further directions and accessibility see Access Guide on DisabledGo website
Labour ward
Location: Ground floor, Maternity Unit, green zone
Visiting times: Women in labour will be allowed to bring a birthing partner to stay with them at all times as their consistent visitor.
Matron: Chloe Bruney
Phone: 020 8401 3179/3178
Additional information: No flowers/plants please
For further directions and accessibility see Access guide on DisabledGo website
Mary Ward
Mary Ward
Speciality: Maternity
Visiting times: 3pm-8pm
First floor, Maternity Unit, green zone
Matron: Lena Karam
Phone: 020 8401 3182, 020 8401 3000 ext 4448
Additional information: Flowers in oasis floral foam only.
After delivery, mum and baby are allowed one consistent visitor throughout their postnatal stay in hospital.
Visiting times will be between 14.00 and 16.00hrs and 18.00 and 20.00 hours.
Only mother’s own children to visit. Other children not allowed because newborn babies can be at risk from infections such as chicken pox, measles, etc.
Further directions and accessibility see Access Guide on DisabledGo website
Purley 1
Purley 1
Speciality: General Medicine
First floor, Jubilee Wing, orange zone
Ward Leader: Marie-Ang Ngyantun
Matron: Sandra Mason
Phone: 020 8401 3705
Additional information: No flowers/plants allowed please.
Further directions and accessibility see Access Guide on DisabledGo website
Purley 2
Purley 2
Speciality: General Medicine/Renal
First floor, Jubilee Wing, orange zone
Ward Leader: Joel Bristol
Matron: Sandra Mason
Phone: 020 8401 3707
Additional information: Flowers in oasis floral foam.
Further directions and accessibility see Access Guide on DisabledGo website
Queen's 1
Queen's 1
Speciality: General Medicine
Second floor, Jubilee Wing, orange zone
Ward Leader: Joelene Zubaid
Matron: Lena Karam
Phone: 020 8401 3709
Additional information: Flowers in oasis floral foam only.
Further directions and accessibility see Access Guide on DisabledGo website
Queen's 2
Queen's 2
Speciality: General Medicine
Second floor, Jubilee Wing, orange zone
Ward Leader: Sandra Simon
Phone: 020 8401 3711
Additional information: No flowers/plants allowed please.
Further directions and accessibility see Access Guide on DisabledGo website
Queen's 3
Queen's 3
Speciality: Surgery/Orthogeriatrics
Second floor, Jubilee Wing, orange zone
Ward Leader: Ozoemena Umegbolu
Phone: 020 8401 3733
Additional information: Flowers in oasis floral foam only.
Further directions and accessibility see Access Guide on DisabledGo website
Rupert Bear
Rupert Bear
Speciality: Paediatric (children)
Both parents or guardians will be able to visit their child in hospital, separately or together, but only one parent or guardian will be able to stay overnight.
Visiting times will be between 14.00 and 16.00hrs and 18.00 and 20.00 hours.
Ward manager: Florence Kajumba
Matron: Sarah Hawkins
Phone: 020 8401 3188
Additional information: Two visitors only per patient. Other visitors allowed if parents are present unless previously arranged with nursing staff. Visitors under 16 yrs only allowed if adult present.
Further directions and accessibility see Access Guide on DisabledGo website
Neonatal Unit
Neonatal Unit
Speciality: Neonates (newborn babies)
Visiting times: Open visiting for parents only, one at a time.
No other visitors allowed.
Ward manager: Catherine Collins
Matron: Lena Karam
Phone: 020 8401 3191/ 0208 401 3000 ext 4477
Additional information: Two people per family by the cot side. Only mother’s own children to visit. Other children not allowed as premature babies can be at risk from infections such as chickenpox, measles, etc.
Further directions and accessibility see Access Guide on DisabledGo website
Wandle 1
Wandle 1
Speciality: Care of Elderly
Visiting times: 2pm - 4pm & 6pm - 8pm
Third floor, Jubilee Wing, orange zone
Ward Leader: Vivien Donkor
Matron: Yvonne Mulenga
Phone: 020 8401 3731
Additional information: Flowers in oasis floral foam only or small potted plants.
Further directions and accessibility see Access Guide on DisabledGo website
Wandle 2
Wandle 2
Speciality: Care of Elderly
Visiting times: 2pm - 4pm & 6pm - 8pm
Third floor, Jubilee Wing, Orange Zone
Ward Leader: Cathy Anthonio
Matron: Yvonne Mulenga
Phone: 020 8401 3735
Additional information: Flowers in oasis floral foam only or small potted plants.
Further directions and accessibility see Access Guide on DisabledGo website
Wandle 3
Wandle 3
Speciality: Care of Elderly
Third floor, Jubilee Wing, orange zone
Visiting hours: 2pm - 4pm & 6pm - 8pm
Ward Leader: Ezzatu Josiah
Matron: Yvonne Mulenga
Phone: 020 8401 3715
Additional information: Flowers in Oasis floral foam only or small potted plants.
Further directions and accessibility see Access Guide on DisabledGo website