About MyCare Croydon Health Services - Online Patient Access

Mycare LogoMyCare Croydon Health Services online patient access system was launched in September!

In line with our commitment to improving our patient services, we have revamped the way we deliver outpatient appointments. The system will allow you to access the information you need about your future appointments, with it being all in one place and directly into your hands.

What is MyCare Croydon Health Services?

A secure and confidential online system servicing Croydon University Hospital and Purley War Memorial Hospital, for patients 16 and over, to look at their hospital records, view hospital appointments, receive a selection of test results and receive messages from their hospital care team. It is available from a smartphone.


What information will be available about my appointment?

You will be able to see:

Appointment location · Appointment status · Specialty · Appointment date and time · Digital copy of appointment letter · Digital copy of clinic outcome letter · Discharge summaries · A selection of results · Results explanation key · Maps · Questionnaires

How do I access MyCare Croydon Health Services?

You can register for MyCare Croydon Health Services once your first or next appointment at Croydon University Hospital or Purley War Memorial Hospital has been scheduled. When your appointment has been scheduled, if we have mobile number for you, you will receive a text message with a link inviting you to register for MyCare Croydon Health Services.

How do I sign-up?

When you receive our text follow the link which connects you to the MyCare homepage where you may register and view your details, appointments and letters. There are two ways to sign-up. Firstly, you can sign-up using your NHS account login (if you have one). The second way is to register using your email address. Once registered, you can access an FAQ section that will be able to help you through the process.

The link connects to the MyCare homepage where you may register and view your details and appointments. Once registered, you can access an FAQ section that will be able to help you through the process.

You can also access the link here.

Laptop What do I need to register using my email address and not via my NHS account login?

To register you will need a working email address. At the point of registration, you will be requested to provide your date of birth, email address and mobile phone number. As part of the recommendation process, you’ll set up your own username and password. We recommend that you do not use a shared mobile number or email address when you sign up, to keep your sensitive health information confidential.

Can I access my GP record or other hospital records through MyCare?

No. Only appointments booked by Croydon University Hospital and Purley War Memorial Hospital can be viewed on the system. Patients can access their other hospital appointment information and primary care records via the NHS app.

NHS App 

We at Croydon Health Services have started to integrate our local portal MyCare with the NHS app. From December, patients with a hospital appointment at Croydon University Hospital and/or Purley War Memorial Hospital, who are registered with MyCare, will be able to see their appointment information displayed on the NHS App.  Using the NHS App will provide you with access to your primary care record and appointments at other hospitals.    

Can I change or cancel my appointments using MyCare?  

The majority of appointments (and associated letter) will be available to read-only for the time being. However, over time you may be able to change or cancel appointments using MyCare Croydon Health Services.

Can I opt-out from receiving text messages to register for MyCare Croydon Health Services?

Yes. The text message provides the option to stop receiving any further messages. You can also opt-out from receiving messages once you are logged into MyCare Croydon Health Services, but then you will not receive notifications.

What software is needed?

MyCare Croydon Health Services can be accessed using your mobile phone web browser. If you have trouble viewing it, you might need to get an updated version of your web browser. A PDF reader is needed to view some of the documents.

How do I complete my registration once I have received a text message from CHS?

Open the MyCare text message, select the invite link (in the invitation text message) and complete your details. You will then receive an SMS message containing a 5-digit code. If you do not receive a code, you can request another code by selecting the button labelled “I did not receive a code”. Then, provide your consent to access your care information at Croydon Health Services.

It's as easy as 1, 2 ... 3!

MyCare it is as easy as 1,2,3   

You can find a short explainer video below.

For step by step guides see the following videos:

How to Register:

Tour of MyCare: