Coronavirus: Information and advice

Important information about the coronavirus (COVID-19) - updated 3 November 2020

The NHS in Croydon and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

Get the latest NHS information and advice about coronavirus (COVID-19) from the nationa NHS web site:  

The Government also publishes regular updates and additional detail here:


We must all follow 'Hands Face Space'

  • Wash hands: keep washing your hands regularly

  • Cover facewear: a face covering in enclosed spaces

  • Make space: stay at least 2 metres apart - or 1 metre with a face covering or other precautions


Main symptoms

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.


What to do if you have symptoms

If you have any of the main symptoms of coronavirus:

  1. Get a test to check if you have coronavirus as soon as possible.
  2. You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.

Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.

Please click here for information.


When and how to self-isolate

Self-isolation is when you do not leave your home because you have or might have coronavirus (COVID-19). This helps stop the virus spreading to other people.

It's a legal requirement to self-isolate if you test positive or are told to self-isolate by NHS Test and Trace.

Self-isolate immediately if:

If you think you've been in contact with someone who has coronavirus, but you do not have symptoms and have not been told to self-isolate, continue to follow  social distancing advice.

Stay at home if you have coronavirus symptoms.


Current visiting restrictions

Visiting patients in hospital during COVID-19

The health and safety of patients and staff remains our top priority, and all our staff will continue to wear face masks and observe strict infection, prevention and control guidance to protect our patients and visitors from coronavirus (COVID-19).

If you do need to visit friends and family in hospital, you will need to:

  • Wear a face mask or covering: All visitors will be required to wear their own face covering, which they will need to wear throughout the duration of their time in hospital
  • Wash your hands: You must wash your hands, regularly with soap and water or the hand gel provided, especially before and after you leave a ward
  • Keep a safe distance: All visitors must maintain social distancing to help control the virus and keep patients, other visitors and staff safe.

If you have a dry cough, a high temperature or a loss or change in your sense of smell or taste, please do not visit at all. If you are concerned that you have symptoms of coronavirus (COVID-19) please stay at home and visit to find out what to do .


Current visiting arrangements

The following visiting arrangements apply at Croydon University Hospital:

Visiting adults in hospital:

  • Each patient can have one identified, consistent visitors throughout their time in hospital
  • Visiting times permitted are between 2pm – 4pm and 6pm - 8pm.

Visiting children in hospital 

All children will need the support of a parent or guardian during their hospital stay. With this in mind, our visiting guidance is as follows:

  • Each patient can have one parent or guardian with them at all times, including overnight.
  • Between the visiting hours of 2 – 4pm and 6 – 8pm each patient may have another additional, consistent visitor.

Visiting palliative care patients 

For patients nearing the end of their lives, we will work with families to ensure we allow patients plenty of time with their loved ones,

We therefore ask you to liaise with the Ward Leader of your relative’s ward, to create a co-ordinated visiting plan.

Maternity care

Antenatal scan appointments:
Women are able to bring a partner or other adult with them to antenatal scan and appointments. Some important measures are in place to help ensure this happens as safely as possible for you and your family.

In times of high activity, support partners may be asked to leave waiting areas and wait outside until their partner is called in for their appointment.

Partner attendance with women in labour:
Women in labour are welcome to bring their birthing partner to stay with them at all times as their consistent visitor.

Mother and baby are permitted one consistent visitor throughout their postnatal stay in hospital.

Neonatal (Special Care Baby Unit)

  • For any of our premature or special care babies, both parents / support partners are permitted to visit their child together at all times.
  • Parents or guardians will need to wear the necessary Personal Protective Equipment (PPE) as guided by our clinical staff.
  • Other visitors are not permitted on the unit at this time.

During all of these visits, families will still need to maintain Infection, prevention and control measures that meet current guidance.

Patients may also benefit from emotional and spiritual support during this time. We have a multi-faith chaplaincy team that is on hand for this, so please get in contact with them. 


Arranging virtual visits:

All of our inpatient wards are equipped with digital technology to allow us to support  virtual visits through video calling. This enables patients to stay in touch with friends and relatives alongside those who can visit in person. Please liaise with staff on the ward to arrange this.


Further information

If you have any questions, please ask a member of our staff. For further information, please contact PALS on or 020 8401 3210 so that they can support you.