Coronavirus: Information and advice

Important information about the coronavirus (COVID-19) - updated 3 November 2020

The NHS in Croydon and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

Get the latest NHS information and advice about coronavirus (COVID-19) from the nationa NHS web site:  

The Government also publishes regular updates and additional detail here:


We must all follow 'Hands Face Space'

  • Wash hands: keep washing your hands regularly

  • Cover facewear: a face covering in enclosed spaces

  • Make space: stay at least 2 metres apart - or 1 metre with a face covering or other precautions


Main symptoms

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.


What to do if you have symptoms

If you have any of the main symptoms of coronavirus:

  1. Get a test to check if you have coronavirus as soon as possible.
  2. You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.

Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.

Please click here for information.


When and how to self-isolate

Self-isolation is when you do not leave your home because you have or might have coronavirus (COVID-19). This helps stop the virus spreading to other people.

It's a legal requirement to self-isolate if you test positive or are told to self-isolate by NHS Test and Trace.

Self-isolate immediately if:

If you think you've been in contact with someone who has coronavirus, but you do not have symptoms and have not been told to self-isolate, continue to follow  social distancing advice.

Stay at home if you have coronavirus symptoms.


Current visiting restrictions during the Coronavirus outbreak

Visiting patients in hospital during the Coronavirus (COVID-19) outbreak

We have eased the restrictions on visitors in hospital, in line with the latest government guidance. However, tight controls will remain in place to shield both patients and healthcare workers from coronavirus (COVID-19).

We would encourage family and friends to contact their loved ones when in hospital by telephone or video call, and we have invested in portable tablets on all wards to help you stay in touch.

Visiting will be tightly controlled by the senior nurse in charge of each clinical area.

If you do need to visit friends and family in hospital, you will need to:

  • Wear a face mask or covering: All visitors will be required to wear their own face covering, which they will need to wear throughout the duration of their time in hospital
  • Wash your hands: You must wash your hands, regularly with soap and water or the hand gel provided, especially before and after you leave a ward
  • Keep a safe distance: All visitors must maintain social distancing to help control the virus and keep patients, other visitors and staff safe.

If you have a dry cough, a high temperature or a loss or change in your sense of smell or taste, please do not visit at all. If you are concerned that you have symptoms of coronavirus (COVID-19) please stay at home and visit to find out what to do .

Current visiting arrangements

Until further notice, the current visiting arrangements apply at Croydon University Hospital

Adult patients

  • Each patient may have one visitor – this will need to be one consistent visitor throughout the patient’s hospital stay to help protect our patients and staff from coronavirus.
  • Visiting times will be between 6pm-8pm only.
  • The consistent visitor is only permitted to visit the patient once each day.

Paediatrics patients (children)

  • Both parents or guardians will be able to visit their child in hospital, separately or together, but only one parent or guardian will be able to stay overnight.
  • Visiting times will be between 6pm-8pm.

Maternity care

  • For antenatal scan appointments women are able to bring a partner or other adult with them
  • Women in labour are welcome to bring their birthing partner to stay with them at all times as their consistent visitor on both labour ward and our birth centre. Our antenatal and post-natal wards will allow visitors between 6-8pm, much like our other inpatient wards.

Neonatal (Special Care Baby Unit)

  • For any of our premature or special care babies, two parents or guardians are permitted to visit their child at all times, together or separately.
  • Parents or guardians will need to wear the necessary Personal Protective Equipment (PPE) as guided by our clinical staff.

Emergency Department (Resus), Critical Care Unit

  • Our clinical staff will always do their best to accommodate visits to patients who are critically ill or nearing the end of their life, despite the current coronavirus restrictions. In these circumstances, visiting should be discussed with the nurse in charge.
  • On these occasions, visitors will need to wear the necessary Personal Protective Equipment (PPE) as guided by our clinical staff.
  • Only one visitor will be allowed for a limited period of time

Further information

If you have any questions, please ask a member of our staff. For further information, please  contact PALS on or 020 8401 3210 so that they can support you.