Coronavirus: Information and advice

Important information about the coronavirus (COVID-19) - updated 18th March 2020

The NHS in Croydon and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

How long to stay at home

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Stay At Home advice can be found here.

Urgent advice:Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

How to avoid catching and spreading coronavirus (social distancing)

Everyone should do what they can to stop coronavirus spreading. It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people
  • use phone, online services, or apps to contact your GP surgery or other NHS services


  • do not touch your eyes, nose or mouth if your hands are not clean
  • do not have visitors to your home, including friends and family

The NHS will contact you from Monday 23 March 2020 if you are at particularly high risk of getting seriously ill with coronavirus. You'll be given specific advice about what to do. Do not contact your GP or healthcare team at this stage – wait to be contacted.

More information can be found on the NHS website More information can be found on the NHS Website. The Government also publishes regular updates and additional detail here

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Current visiting restrictions during the Coronavirus outbreak

Visiting patients in hospital during the Coronavirus (COVID-19) outbreak

We have eased the restrictions on visitors in hospital, in line with the latest government guidance. However, tight controls will remain in place to shield both patients and healthcare workers from coronavirus (COVID-19).

We would encourage family and friends to contact their loved ones when in hospital by telephone or video call, and we have invested in portable tablets on all wards to help you stay in touch.

Visiting will be tightly controlled by the senior nurse in charge of each clinical area.

If you do need to visit friends and family in hospital, you will need to:

  • Wear a face mask or covering: All visitors will be required to wear their own face covering, which they will need to wear throughout the duration of their time in hospital
  • Wash your hands: You must wash your hands, regularly with soap and water or the hand gel provided, especially before and after you leave a ward
  • Keep a safe distance: All visitors must maintain social distancing to help control the virus and keep patients, other visitors and staff safe.

If you have a dry cough, a high temperature or a loss or change in your sense of smell or taste, please do not visit at all. If you are concerned that you have symptoms of coronavirus (COVID-19) please stay at home and visit to find out what to do .

Current visiting arrangements

Until further notice, the current visiting arrangements apply at Croydon University Hospital

Adult patients

  • Each patient may have one visitor – this will need to be one consistent visitor throughout the patient’s hospital stay to help protect our patients and staff from coronavirus.
  • Visiting times will be between 2pm-4pm or 6pm-8pm
  • The consistent visitor is only permitted to visit the patient once each day.

Paediatrics patients (children)

  • Both parents or guardians will be able to visit their child in hospital, separately or together, but only one parent or guardian will be able to stay overnight.
  • Visiting times will be between 2pm-4pm or 6pm-8pm.

Antenatal care

  • Women are able to bring a partner or other adult with them to antenatal scan appointments. This will be for the first part of the scan only, after which partners will be asked to wait outside of the consultation room. As we progress, we hope to be able to allow more access, as safely as possible.


  • Women in labour will be allowed to bring a birthing partner to stay with them at all times as their consistent visitor.
  • After delivery, mum and baby are allowed one consistent visitor throughout their postnatal stay in hospital.
  • Visiting times for Hope (antenatal ward) and Mary (postnatal ward) will be between 2pm-4pm or 6pm-8pm
  • Only one consistent visitor visit is permitted per patient each day

Neonatal (Special Care Baby Unit)

  • For any of our premature or special care babies, two parents or guardians are permitted to visit their child at all times, together or separately.
  • Parents or guardians will need to wear the necessary Personal Protective Equipment (PPE) as guided by our clinical staff.

Emergency Department (Resus), Critical Care Unit

  • Our clinical staff will always do their best to accommodate visits to patients who are critically ill or nearing the end of their life, despite the current coronavirus restrictions. In these circumstances, visiting should be discussed with the nurse in charge.
  • On these occasions, visitors will need to wear the necessary Personal Protective Equipment (PPE) as guided by our clinical staff.
  • Only one visitor will be allowed for a limited period of time

Further information

If you have any questions, please ask a member of our staff. For further information, please contact PALS on or 020 8401 3210 so that they can support you.