Coronavirus: Information and advice

Important information about the coronavirus (COVID-19) - updated 18th March 2020

The NHS in Croydon and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

How long to stay at home

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Stay At Home advice can be found here.

Urgent advice:Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

How to avoid catching and spreading coronavirus (social distancing)

Everyone should do what they can to stop coronavirus spreading. It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people
  • use phone, online services, or apps to contact your GP surgery or other NHS services


  • do not touch your eyes, nose or mouth if your hands are not clean
  • do not have visitors to your home, including friends and family

The NHS will contact you from Monday 23 March 2020 if you are at particularly high risk of getting seriously ill with coronavirus. You'll be given specific advice about what to do. Do not contact your GP or healthcare team at this stage – wait to be contacted.

More information can be found on the NHS website here. The Government also publishes regular updates and additional detail here

Reducing visitors during the Coronavirus outbreak

As an NHS Trust providing care to hundreds of thousands of people in Croydon, it is our priority to keep our patients and our staff as safe as possible.

For these reasons we have made the decision to significantly reduce the number of visitors to Croydon University Hospital until further notice.

From Sunday 22nd March we will no longer be allowing visitors to any of our adult inpatient wards and we will ask family members to instead keep in touch via telephone or video calls where possible.

We are working hard to provide additional facilities on site to make this even easier for our patients.

  • Women in labour in our maternity unit will still be able to bring a birthing partner with them
  • Children under 16 on our inpatient wards will still be allowed visitors, but these will be limited to two at a time.

We will of course still do our best to accommodate visits to patients who are critically ill or nearing the end of their life.

This has been an incredibly difficult decision to make, but as a Trust we feel these measures are necessary to keep our patients and our staff safe.

If you have a dry cough or a high temperature please do not visit at all. If you are concerned that you have symptoms of COVID-19 (Coronavirus) then you can find out more here.

Patient Advice and Liaison Services (PALS)

Currently, we are asking all people who visit PALS to always pre-arrange first. Please contact PALS on 020 8401 3210 or so that they can support you.