Our maternity services
Important COVID-19 (coronavirus) information
Our Maternity Helpline is available to support women who are booked for care with CHS and who need COVID-19 related advice:
07976 681 775, available 8am and 6pm every day.
If you have suspected symptoms of COVID-19 (new, persistent cough, temperature over 37.8 C, change or loss in your senses of taste or smell) we advise you to self-isolate at home and contact NHS 111 to arrange testing.
Women are advised to contact our Helpline (above) to notify a positive test, to enable enhanced follow up during your antenatal journey with us.
You are advised not to attend routine appointments at this time. If you are symptomatic and need to come in to the unit (either to attend triage or in labour), we would ask you to call 020 8401 3853/3180 to arrange admission .
Our visiting advice has been revised from 18 October. It contines to reflect important precautions for your health and wellbeing during the COVID-19 pandemic.
Antenatal Scan appointments
Women are able to bring a partner or other adult with them to antenatal scan and appointments. Some important measures are in place to help ensure this happens as safely as possible for you and your family.
The availability of partner attendance varies according to an estate risk assessment, which considers room size and waiting room size. This is often governed by an external body such as GP surgeries and children’s centres, and is there to keep you safe and well.
Partner attendance with women in labour
- Women in labour are welcome to bring their birthing partner to stay with them at all times as their consistent visitor.
- After delivery, mother and baby are permitted one consistent visitor throughout their postnatal stay in hospital.
Visiting times for Hope (antenatal ward) and Mary (postnatal ward) are between 6pm-8pm
All partners should be free of COVID-19 symptoms, not be in self-isolation, and it is essential that a mask is worn at all times in the hospital.
If women request a second birth partner in labour and there are exceptional circumstances to be considered, women are advised to talk to their midwife as part of your birth plan discussion as this must be signed off by a Midwifery Manager and documented in their healthcare records.
Unfortunately, in accordance with national guidance, we are unable to have any other visitors to our wards or clinics at present, including children. Your health, wellbeing and comfort are of utmost importance to us and we will revise these restrictions as soon as it is possible to do so.
These visiting arrangements may be subject to change at short notice depending on changes to national alert levels.
Neonatal (Special Care Baby Unit)
For any babies in our care who are premature or receiving special care, two parents or guardians are permitted to visit their child at all times, together or separately. Parents or guardians will need to wear the necessary Personal Protective Equipment (PPE) as guided by our clinical staff, including a mask at all times.
Home birth service
Our home birth service was temporarily suspended at the height of wave one following the advised of London ambulance Services due to unprecedented demand but we were pleased to resume the service from the 1st July 2020. For further details, see here.
Breastfeeding support is available in person or on the telephone. For further details, see here.
We have produced a guide about emotional support for pregnant women and parents with babies during the coronavirus pandemic, which you can read by clicking here.
There are several useful guides to support you:
- Maternity - Coronavirus- Breastfeeding and Bottle Support
- Maternity - Coronavirus - Looking After Yourself
- Maternity - Coronavirus - Parent Information
- Maternity - Coronavirus - Planning Your Birth
Having your baby in Croydon
Having a baby is a life-changing event that is different for everyone. It can be both exciting and bewildering, with lots of questions and many choices to make.
To support you to have a healthy start for you and your baby, it is important to arrange your antenatal booking appointment by the 10th week of your pregnancy.
You can either refer yourself to the hospital by completing our online referral formCHS pregnancy self referral form
You can also call the Antenatal Booking Centre on 020 8401 3000 ext 4202 or by going to your GP who will refer you.
We will aim to ensure that your first booking appointment is within two weeks.
If you aren't already taking folic acid, please start as soon as possible to help your developing baby.
If you want to find out more about our facilities and care, then come along to one of our Early Pregnancy evenings - held at 7pm on the first Wednesday of each month - at our Antenatal Clinic in the yellow zone. The closest parking is Car Park 2 which is right next to the maternity unit (green zone) where there is also a drop off zone. Just click on this map to the different zones within the hospital.
When the time comes for you to have your baby, you want to be in a place where you feel comfortable, relaxed, confident and secure. You also want everything to go as smoothly as possible. Our midwives will be with you every step of the way, offering your help and advice throughout your pregnancy.
Take a look at South West London's My Maternity Jounrey for more information about what your journey will look like at Croydon Health Services.
This film tells you more about the care we offer if you choose to have your baby with us.
When you are ready to start planning for your pregnancy you can use the antenatal referral form above to book your first appointment with us, or ask your GP to do this for you.
What people have to say about our maternity services
We receive regular feedback on our services from local mums as well as a range of health care regulators.
One of our mums, Emma, thanked us for the excellent care she received throughout her pregnancy and labour and sent us this picture of her baby Arthur.
She said: "Right from the word go everyone was amazing, booking in scans, rearranging dates etc no one could have been more helpful….
I developed complications during pregnant with gestational diabetes and then borderline pre-eclampsia. I was under the care of Boni (diabetic midwife) who is so passionate about her job made me feel like I was her only patient - how she ever makes it home I'll never know.
Whenever there was an issue … she was always at the end of the phone or physically able to see me if needed. Nothing was too much trouble for anyone.
[Arthur] was brought into the world by a team who exude the best qualities the NHS have to offer. Once up on Mary Ward we had just the right combination of care. We were left to the adjustments of parenthood but knew someone was there if needed. I 100% recommend anyone to use your services."
Giving you a fantastic experience requires a variety of our talented staff, who work together to give you excellent continuity of care. Here is what one mum said about how she was supported by our teams:
Chantelle and Ore were amazing!! I couldn't fault them. I felt like I was the only person on the ward. It was very important for me in that moment of my life.
Dr Rose also was the best doctor that I had the pleasure to meet in a long time. He was great and explained everything that was to come next during my pregnacy.
Ore the midwife, who looked after me, was training someone with respect and in a very professional way. She was with me all the way and made my experience excellent. - Continuity of Carer Service User Satisfaction Survey, August 2020
Another mother, Naomii, sent us through a beautful photo of her beautful baby daighter.
Naomii was pleased she came to Croydon Health Services for her birth after such great treatment through what was difficult pregancy.
I just want to say a very big thank you for taking care of me so well at the hospital for the birth of my daughter. It has been the hardest few months of my life and without the support from you and your team I’m not sure I would of made it through.The care I received prior to and during my time in the hospital has been amazing. I want to say the midwifes that took care of me where so caring and kind. Rachel who was with me for the delivery was so kind and really helped me to feel calm and less afraid.I can honestly say in the worst possible circumstances I managed to have a positive birth experience.
Life as a new parent
Life as a new parent is rewarding and challenging - but you're not alone.
We're here to support the whole family and give information and advice when you and your baby return home.
Our short film tells you all you need to know.
If you have had your baby in hospital, our midwives will look after you until you go home, and keep an eye on you and your baby for a little while. Once you’ve had your baby, one of our health visitors will be in touch to arrange a new birth visit when your baby is around two weeks of age.
Your health visitor
Your health visitor will stay with you until your child starts school, working with your GP to look after the health of you and your new baby. They can give advice on looking after your baby, feeding and any questions you may have about being a new mum. They’ll also let you know about the immunisations that are recommended for your baby, and make sure that your baby is developing as expected.
See our health visiting page for more information about this service.
Help with breastfeeding
Our infant feeding team can visit you in hospital, at home or see you in a local children’s centre or Baby Café. We’re proud to be part ofUnicefs ‘Baby Friendly Initiative’, supporting the loving bond and a vital difference to health that breastfeeding makes. You can find out more about our Breastfeeding support here
Additional support for young parents
Learning to be a parent is a new experience for everyone, but when you’re a teenager it can be especially challenging. We have a team dedicated to working with young parents, to make sure you get all of the help you need.
When you choose to have your baby with us, you’ll receive more information about each of these stages, but if you have any questions ask your GP or contact us.
“The midwives made me feel comfortable and I could ask for anything.” Sophie