Our maternity services
Having your baby in Croydon
Having a baby is a life-changing event that is different for everyone. It can be both exciting and bewildering, with lots of questions and many choices to make.
To support you to have a healthy start for you and your baby, it is important for you to have had your antenatal booking appointment by the 10th week of your pregnancy.
You can refer yourself to the hospital by completing our online referral formCHS Maternity - antenatal self referral form
Alternatively, you can also call the Antenatal Booking Centre on 020 8401 3000 ext 4202 or go to your GP who will refer you. Should you be unable to complete your self referral by 10 weeks, please send as soon as possible and we will aim to ensure that your first booking appointment is within two weeks of receipt of the referral. If you aren't already taking folic acid, please start as soon as possible to help your developing baby.
Important COVID-19 (coronavirus) information
If you have suspected symptoms of COVID-19 (new, persistent cough, temperature over 37.8 C, change or loss in your senses of taste or smell) we advise you to self-isolate at home and contact NHS 111 to arrange testing.
Contact your Community Midwife to notify a positive test, to enable enhanced follow up during your antenatal journey with us.
If you are symptomatic you are advised not to attend routine appointments until you have completed your isolation. If you are symptomatic and need to come in to the unit (either to attend triage or in labour), we would ask you to call 020 8401 3853/3180 to arrange admission.
Contact the team
Our team are trained to give you the very best care
Midwives, obstetricians, nurses, health care assistants and our support team all work together to make sure you have the very best experience we can offer.
If you are unsure who to speak to please contact our main switchboard: 020 8401 3000
Departments and wards
Early pregnancy assessment unit: 020 8401 3985
Antenatal booking centre: 020 8401 3000 ext 4202; Email: firstname.lastname@example.org
Antenatal clinic Midwives: 020 8401 3459/3470
Birth Centre: 020 8401 3169
Labour Ward: 020 8401 3179/3180
Hope Ward: 0208 401 3000 ext 3176
Maternity Triage: 0208 401 3853
Deputy Chief Nurse and Director of Midwifery
Associate Director of Midwifery
Lead for Complex Care
020 8401 3000 ext 4008
Clinical Midwifery Manager
Labour Ward, Triage and Obstetric Theatres
020 8401 3000 ext 3168
Mary (Postnatal), Hope (Antenatal) Ward and Special Care Baby Unit
020 8401 3000, Extn: 4851
Consultant Midwife and lead for the Birth Centre
020 840 3000 ext 4017
Home Birth and Community Services
Community Midwifery Manager
0208 401 3000 ext 4653
Midwifery manager for High-Risk Antenatal Care and Antenatal and Newborn Screening
0208 401 3000 ext 6326
Advice, support and raising concerns
Your midwife should always be your first point of contact for discussions about your care.
You may also choose to speak to our PALs and complaints team.
Further information and leaflets
Croydon Health Services NHS Trust leaflets
When the time comes for you to have your baby, you want to be in a place where you feel comfortable, relaxed, confident and secure. You also want everything to go as smoothly as possible. Our midwives will be with you every step of the way, offering your help and advice throughout your pregnancy.
- Labour ward care leaflet for patients
- Antenatal care leaflet for patients
- Induction of labour leaflet for patients
My Maternity Journey
Take a look at south west London's My Maternity Journey for more information about what your pregnancy journey will look like at Croydon Health Services NHS Trust.
We have produced a guide about emotional support for pregnant women and parents with babies during the coronavirus pandemic, which you can read by clicking here.
There are several other useful guides to support you:
- Maternity - Coronavirus- Breastfeeding and Bottle Support
- Maternity - Coronavirus - Looking After Yourself
- Maternity - Coronavirus - Parent Information
- Maternity - Coronavirus - Planning Your Birth
HEARD in Maternity campaign
If you are pregnant and identify as Black, Asian or any other minoritised ethnicity, we want you to be HEARD.
What is the HEARD in Maternity campaign?
We know that across the country, Black, Asian and Minority Ethnic (BAME) pregnant women are up to five times more likely to experience poor outcomes during pregnancy, including a higher risk of maternal and neonatal death.
To tackle these issues and ensure we are providing every mother with the best care possible, Croydon Health Services NHS Trust has launched the HEARD (Health Equity and Racial Disparity) in Maternity campaign.
Although the exact reasons for poorer outcomes are not known, this campaign aims to highlight and reduce the impact of some issues that may potentially contribute to increased risk, as well as improve experiences and health outcomes for the Black, Asian and Minority Ethnic pregnant women and families who access our maternity services.
What does that mean for me and my baby?
We have put together a recommended care pathway to ensure that you receive the best possible experience during your time with us, and that you feel listened to and HEARD at every step of the journey. This involves:
Early folic acid and vitamin D…can help to reduce the risk of problems with a baby’s development in the first few weeks of pregnancy. We recommend taking a multivitamin including vitamin D throughout your pregnancy, and your midwife can provide this for you at your booking appointment and throughout pregnancy.
Booking for care early in pregnancy…enables us to provide you with information about your pregnancy, ensure scan appointments are on time, take important screening bloods from you and refer you to see any specialist services if needed to ensure you receive the best care possible.
Access to interpreting services…is available at every appointment if required. We aim to use face to face interpreters where ever possible, to ensure you understand the care we offer and we can listen to your questions.
Understanding your personalised risk assessment… All pregnant women are risk assessed and allocating a Red, Amber or Green rating depending of the level of support required. This allows us to take into account your personal circumstances as well as using recognised research to recommend the best care for you. It also helps to identify any additional support that may be of benefit.
Multi-disciplinary care…BAME women are more susceptible to certain conditions such as diabetes and high blood pressure. This may mean that you could have slightly more appointments to monitor your health and ensure the best outcomes for you and your baby.
Attending all appointments and scans…is vital to ensuring that you and your baby are well cared for. If attending appointments is difficult for you, or you need to change an appointment please let us know. We are here to help.
Glucose tolerance test for gestational diabetes…will be offered to you at either 16 or 26-28 weeks depending on your circumstances. Gestational diabetes occurs when your body cannot not produce enough insulin, a hormone that helps to control your blood sugar. Gestational diabetes can increase the risks of complication in pregnancy but the risk is reduced with early detection (at 28 weeks) and well managed.
If you have concerns about your pregnancy…
Before 16 weeks pregnant, please see your GP for less urgent concerns or contact the Early Pregnancy Unit triage service for non-emergency medical advice on 020 8401 3310 between 8am – 9am, Monday - Friday. If you have an urgent or emergency need i.e. if you are having vaginal bleeding, please attend the Emergency Department.
After 16 weeks, please call Maternity Triage 02084013853 - 24 hours a day, 7 days a week for all pregnancy related medical concerns. This includes reduced movements, pain, bleeding, if you think that your waters have gone or labour is starting.
For general pregnancy and appointment enquires please call the Community Midwives office Monday - Sunday between 7:30am – 2:30pm (please leave a message if out of these hours and someone will call you back). You can also email your community team. The email address will be on the front of your green notes.
How we can support you to be HEARD
Our aim is that all of our staff provide you with respectful and unbiased high quality care, and we are all here to listen to any worries or concerns you have.
However, if you feel that you have experienced bias due to your ethnicity, or that you have not been adequately heard, please reach out to our HEARD in Maternity advocate team for further support.
Alternatively, you can contact the Patient Advice and Liaison Service (PALS) who will be happy to help you.
Telephone 020 8401 3210
or email CH-TR.PALS@nhs.net