Care Quality Commission inspections of the Trust

Following the latest inspection the CQC the Trust remains at “requires improvement.”

The CQC most recently inspected our medical care and community services and published its report on them on 28 September 2018. It gave both overall ratings of “requires improvement”. All our services were rated as “good” on caring and both medical care (including older people’s care) and community health services for adults were also judged “good” on being effective.

When combined with the previous inspection last year, the latest report also means seven out of the nine of the core services inspected at Croydon University Hospital are now rated as “good”.

Inspectors observed staff treated people with dignity, respect and kindness and most patients spoke positively about those providing their care. Staff were praised for providing emotional support and involving patients in discussions about their treatment. The report, based on inspections carried in July 2018, also highlighted examples of outstanding practice at the Trust.

However, the CQC also raised several areas requiring improvement and set out a range of ‘Should do’ and ‘Must do’ actions for the Trust. Given the pressure on NHS services, many of these challenges are not unique to Croydon but we are working hard to address them. 

  • We have launched a number of new initiatives that we hope will help ensure patients are treated in the right place, first time and can leave earlier in the day once they are ready to go home.
  • We are aware of the challenges in our health visiting service. Alongside commissioners, we have carried out a service review  which included looking at the capacity required to meet demand and are working together to identify the best ways to address the issues raised.
  • We have an ongoing recruitment programme for roles all across the Trust and have used innovative approaches to try to address staffing gaps.
  • In order to provide safe care there are times need to use agency or “bank” staff, but it is important to understand many ‘bank staff’ are Trust employees working additional hours so they are fully aware of all our policies and procedures.

We are also looking closely at the inspectors’ other recommendations and are fully committed to undertaking any other actions required to continuously improve our care for local people.

You can read the full CQC reports on the Trust here

Further information about the CQC's inspection report published in February 2018 is available below.

CQC Inspection February 2018

The Care Quality Commission (CQC) in its report in February 2018 rated three of out of four core services at Croydon Health Services NHS Trust as ‘Good’ following a routine inspection.

The unannounced inspection carried out during October and November 2017 focused on surgery, critical care, end of life care and outpatients at both Croydon University Hospital and Purley War Memorial Hospital. 

The inspectors found there had been improvements in surgery, end of life care and outpatients, raising the rating from ‘Requires Improvement’ to ‘Good’ in all three services. The CQC rated critical care as “Requires Improvement.”

For the second time, the Trust was rated as ‘Good’ for caring. The CQC also increased the Trust’s rating to ‘Good’ for responsive services. The Trust was rated as ‘Requires Improvement’ overall – the same as its last inspection in June 2015.

Publishing their findings, the CQC’s inspectors reported:

  • “Staff cared for patients with compassion, treating them with dignity and respect,” and “involved patients and those close to them in decisions about their care.”
  • “Patients could access services quicker because of the improvements the Trust had made.”

You can read a news story about the findings here and the full inspection reports on the CQC website here