Coronavirus: Information and advice

Important information about the coronavirus (COVID-19) - updated 3 November 2020

The NHS in Croydon and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

Get the latest NHS information and advice about coronavirus (COVID-19) from the nationa NHS web site:  

The Government also publishes regular updates and additional detail here:


Main symptoms

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.


What to do if you have symptoms

If you have any of the main symptoms of coronavirus:

  1. Get a test to check if you have coronavirus as soon as possible.
  2. You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.

Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.

Please click here for information.


When and how to self-isolate

Self-isolation is when you do not leave your home because you have or might have coronavirus (COVID-19). This helps stop the virus spreading to other people.

It's a legal requirement to self-isolate if you test positive or are told to self-isolate by NHS Test and Trace.

Self-isolate immediately if:

If you think you've been in contact with someone who has coronavirus, but you do not have symptoms and have not been told to self-isolate, continue to follow  social distancing advice.

Stay at home if you have coronavirus symptoms.


Current visiting restrictions

Visiting patients in hospital during COVID-19

Requirements to wear a mask have been reduced from 9 June 2022, in line with national guidance.

You are no longer required to wear a face covering when visiting our NHS sites, except the Croydon Elective Centre or when otherwise instructed to do so, but may still choose to do so.

Friends or relatives visiting any patients who have tested positive for COVID-19 will also be required to wear a face mask and in other areas, if they are requested to do so by the clinical team in the area that they are visiting.

There are additional situations situations when ecnourage you to wear a mask:

  • Patients with respiratory symptoms who attend the Emergency Department and those admitted with suspected or confirmed COVID-19 are encouraged to wear a face mask if you are able to and can be offered one on arrival. 
  • We encourage patients who are at high risk of infection due to immunosuppression (e.g. oncology/haematology patients) to wear a face mask if you feel comfortable doing so.

If a patient’s friend or relative has a dry cough, high temperature or symptoms of COVID-19, they should not visit at all. If you are concerned that you have symptoms of coronavirus (COVID-19) please stay at home and visit to find out what to do.

When visiting our hospital, please limit the number of people you come into contact with, if possible. Please avoid attending our hospital with more than the neccessary amount of people you need to be with. To help us continue to maintain high levels of hygeine at our sites, we ask you too wash your hands before and after visiting our wards.

Current visiting arrangements

The following visiting arrangements apply at Croydon University Hospital:

Visiting adults in hospital:

  • Each patient can have two identified, consistent visitors at their bedside at any one time.
  • Visiting times permitted are between 2pm – 4pm and 6pm - 8pm.

Visiting children in hospital 

All children will need the support of a parent or guardian during their hospital stay. With this in mind, our visiting guidance is as follows:

  • Parents or gaurdians will be allowed to stay with their child, including one consistent visitor overnight in line with our pre-COVID policy. In addition, women can continue to bring a partner or other adult with them to antenatal scans and appointments.

  • Between the visiting hours of 2 – 4pm and 6 – 8pm each patient may have another additional, consistent visitor.

Visiting our Croydon Elective Centre in Croydon University Hospital

From 9 June 2022, patients will now be allowed one visitor. Visitors attending the Croydon Elective Centre, including those visiting patients receiving pre or post-operative care in our Coulsdon and Queens 1 wards will also be asked to wear a face mask to continue to protect our patients. 

Friends or relatives visiting any patients who have tested positive for COVID-19 will also be required to wear a face mask and in other areas, if they are requested to do so by the clinical team in the area that they are visiting.

Visiting palliative care patients 

We will continue to make concessions for patients that are nearing the end of life to ensure that we are supporting them and their friends and relatives as much as possible during upsetting and difficult times. This must be discussed and agreed with ward leaders.

We are continuing to plan ahead to pre-empt whatever new guidance may come next and we will continue to keep you updated here at our webinars and day-to-day discussions with ward leaders.

Maternity care

Antenatal scan appointments:
Women are able to bring a partner or other adult with them to antenatal scan and appointments. Some important measures are in place to help ensure this happens as safely as possible for you and your family.

In times of high activity, support partners may be asked to leave waiting areas and wait outside until their partner is called in for their appointment.

Partner attendance with women in labour:
Women in labour are welcome to bring their birthing partner to stay with them at all times as their consistent visitor.

Mother and baby are permitted one consistent visitor throughout their postnatal stay in hospital.

Neonatal Unit

  • For any of our premature or special care babies, both parents / support partners are permitted to visit their child together at all times.
  • Parents or guardians will need to wear the necessary Personal Protective Equipment (PPE) as guided by our clinical staff.
  • Other visitors are not permitted on the unit at this time.

During all of these visits, families will still need to maintain Infection, prevention and control measures that meet current guidance.

Patients may also benefit from emotional and spiritual support during this time. We have a multi-faith chaplaincy team that is on hand for this, so please get in contact with them. 


Arranging virtual visits:

All of our inpatient wards are equipped with digital technology to allow us to support  virtual visits through video calling. This enables patients to stay in touch with friends and relatives alongside those who can visit in person. Please liaise with staff on the ward to arrange this.


Further information

If you have any questions, please ask a member of our staff. For further information, please contact PALS on or 020 8401 3210 so that they can support you.