A-Z of Services

Health Visitors for older people - Norbury Health Clinic

  • Address: Norbury Health Clinic 2B Pollards Hill North, Croydon, SW16 4NL
  • Reception phone number: 0208 714 2900

Health Visitors for Older People

The HVOP team visits people in their home and provides a supportive service to vulnerable, frail, isolated older people in order to maintain independence and prevent avoidable hospital admissions.


The team works closely with families and carers and each patient is managed on a case-by-case basis at regular multidisciplinary team meetings.

HVOP offer a holistic assessment of a patients needs and provide a gateway to a variety of health and social services to promote independence:

  • Falls and accident prevention
  • Advice on benefit entitlement, housing options, home safety, social networks, travel etc.
  • Health and nutrition support
  • Bereavement support
  • Carer stress support

The team consists of qualified health visitors, community nurses and is supported by health visitor support workers.

Referral criteria

The service is predominantly for older adults but on occasions will meet the parallel needs of younger adults – for example those with pre-senile dementia, MS and Parkinson’s disease and support for younger adult carers.  It does however, by definition, exclude children.

The following criteria have been identified as suitable for referral:

  • Identified need – isolated, frail, vulnerable older people – deemed not coping
  • Falls and accident prevention – prevention of hospital admission
  • Recent bereavement and/or carer stress
  • Assessment for equipment to support independence
  • Health promotion and/or health education

How to refer

Fax completed referral form and medical summary to:

North locality (Shirley Clinic): 0208 714 2913

South and central locality (Norbury Health Clinic): 020 8662 1325

Referrals are prioritised based on need and an appointment is made with the client for a home visit.

Contact information

Shirley Clinic

135 Shirley Road



Tel: 020 8714 2800

Fax: 020 8714 2913


Norbury Health Clinic

2B Pollards Hill North


SW16 4NL

Tel: 0208 714 2900

Fax: 020 8662 1325