Main telephone number:
020 8401 3000

Occupational Therapy - Community

The Community Occupational Therapy  team is an integrated NHS and Croydon Council service combining health and social care.

The service helps people who need care or support to live an ordinary  life actively and independently for as long as possible.   

The Adult Community Occupational Therapy Service can accept referrals from anyone as long as the person meets the following criteria.

  • The person is ordinarily a resident of the Borough of Croydon
  • The person has a physical disability
  • Aged over 16 years and not attending school
  • Is a carer of the person who meets the above criteria


  • The person is under the care of a Croydon based GP
  • The person has an acute or temporary physical medical condition
  • Aged over 16 years and not attending school
  • Is a carer of the person that meets the above criteria

Occupational therapy assessments are carried out in people's homes and at other convenient locations within the borough.
We provide occupational therapy services from 9.00am to 5.00pm Monday to Friday. However, our flexible working policy ensures that patients who are working can be seen outside these hours.


Once we have received your referral we will contact you to arrange an appointment that is convenient for you. If we are unable to see you right away we will write to you to inform you that you are on a waiting list and how long you should expect to wait.

All the referrals we receive are prioritised based on the information we are given, and people with the most urgent needs are seen first. Due to the high demand for our service it is sometimes necessary for people to wait to be seen by an occupational therapist.

If it is necessary for you to change or cancel an appointment we will have provided you with our contact details when arranging the original appointment. If we are seeing you in a place other than your home we will advise you before the appointment of anything we would like you to bring.


Occupational Therapists use their assessment skills to work with people to identify the barriers to leading an ordinary life. An occupational therapy programme is then developed with clear goals that are specific to each individual and their carers. The aim is to reduce or remove the barriers to living a safe, independent and fulfilling ordinary life.

For example, if a person is unable to climb the stairs in their home to get to their bedroom, an occupational therapist will assess the person and the environment and look at the different options available to achieve the individual's goal of getting to their bedroom. These could include:·       

  • a referral to health colleagues to investigate and treat the causes of the mobility problem that prevents the person climbing the stairs.
  • a programme of reablement to improve mobility and confidence with stair climbing.
  • installing stair rails to help safe stair climbing.
  • installing a stair lift or through floor lift to remove the need to climb the stairs
  • an alteration to the home to provide a downstairs bedroom
  • rehousing to a suitable property without stairs.

One or more options may be selected to achieve the goal and this will depend on individual needs, preferences, NHS and Council criteria and the resources available.
Some other types of occupational therapy intervention:

  • falls and accident prevention in the home
  • rehabilitation and reablement to regain daily living skills
  • disability housing assessment, advice and resettlement
  • small and large alterations to the home to enable access to rooms, use of facilities and access in and out of the home.
  • assistive technology and equipment for a person to manage an activity independently or to enable carers to continue to provide safe support to a person at home.
  • help with returning to other activities such as work, leisure and education

Contact Us

Adult Community Occupational Therapy Service

Bernard Weatherill House
8 Mint Walk 
Telephone: 020 8726 6500

Anyone can refer themselves to us but they will need to provide sufficient information for us to accept the referral, and to decide on its priority and our response.   

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