Main telephone number:
020 8401 3000

Accident and Emergency

The Accident and Emergency (A&E) service provides high-quality emergency care for our local patients and visitors.

Patients who are severely injured or seriously ill always receive priority in A&E.  

If you come to our A&E department you may also be offered treatment in the Urgent Care Centre which shares the same reception area.


Accident and Emergency

Coming to hospital as an emergency

 Emergency services should only be used in very serious or life-threatening situations such as

  • difficulty in breathing
  • chest pain
  • collapse
  • severe blood loss
  • signs of a stroke

In these cases call 999, tell the operator it is a medical emergency and a response vehicle will be sent to where you are.  Experienced paramedics will assess you and decide on the best place for your care. 

London's hospitals work together to provide patients with the best possible care.  If you live in the borough of Croydon, for most emergency care, you will come to the A&E at Croydon University Hospital, however, for some emergency care you may be taken to another hospital that specialises in that condition.

If you are suspected of having a stroke you will be taken to the nearest Hyper Acute Stroke Unit (HASU) at St George’s Hospital.  If you have suffered a severe injury which will need specialised surgery you will be taken the nearest major trauma centre for example St George’s Hospital. 

Critically ill or injured children and babies may be taken to a hospital with specialised services for children such as St Thomas’s or Great Ormond Street.  

Call 111 for guidance on the right service for you

When you need medical help fast, but it isn’t a 999 emergency, you can now call 111.  NHS 111 is a fast and easy way to get the right help – wherever you are, and whatever the time. You can call NHS 111 24 hours a day, 365 days a year and all calls from landlines and mobiles are free.

Coming to hospital with an urgent need for care 

People who have urgent but not life-threatening conditions can be seen at one of the following services:

  • The Urgent Care Centre at Croydon University Hospital.
  • GP hubs at 
    • East Croydon Medical Centre at 59 Addiscombe Road, Croydon CR0 6SD
    • Purley War Memorial Hospital at 856 Brighton Road, Purley, CR8 2YL
    • Parkway Health Centre, Parkway, New Addington. CR0 0JA

For more information for alternatives to A&E please see NotAlwaysA&

There they will be assessed, treated or discharged with appropriate support. 

Where clinically possible this process will take less than four hours.

Children’s Accident and Emergency

This is a separate department within A&E catering for children under 16. To get advice and treatment for a wide range of children's minor illnesses and injuries that would normally be provided in the community, read Children's Urgent Care Services.



You do not need an appointment to come to our Accident and Emergency department.  The department is open 24 hours a day, every day of the year.