Rapid Response Service

The Rapid Response Service is a short term medical intervention team to prevent hospital admission. We are  available 24 hours a day, 7 days a week, 365 days if the year.

All patients are seen within 2 hours where an urgent response from community services is needed to stop an unnecessary hospital admission. Patients are given a medical assessment and a care plan is setup to enable the patient to remain at home. 

Our team consist of nurses, therapists and a geriatrician (consultant specialising in the care of elderly people).


Referral Criteria:

  • Without Rapid Response input, the patient would otherwise need hospital admission
  • Patient must be 18 years of age or over
  • Patient must be registered with a GP within the London boroughs of Croydon
  • Patient must currently be at home in the community (including care home residents)


Types of conditions may include the following (not exclusive):

  • Exacerbation of long term condition which has led to a deterioration in the patient's general condition 
  • Urinary tract infections
  • Skin and subcutaneous tissue infections
  • Intestinal infection or gastroenteritis
  • Superficial injuries or contusion 
  • Joint disorders (non-traumatic)
  • Nausea and vomiting Dizziness/Syncope


Exclusion Criteria:

  • Primary reason for referral is a mental health or drug/alcohol problem.
  • Referrals that can be effectively managed by standard social or health care services within the timeframe required
  • Head Injury


How to refer:

Contact our team where the patient will be triaged to ensure that referral is suitable.

Tel: 07768376832

Referrals can only be made by health or social care professionals involved in the patient's care.

We may also ask you to email supporting information to the team. 

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