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LiA Accreditation

Lia kit-mark

In March 2015 Croydon Health Services became the first NHS Trust in the country to be awarded the Listening into Action Kite-Mark for our commitment to the engagement and empowerment of our staff.

The announcement of the accreditation for 2015 is in recognition of the significant and sustained progress in how staff feel working at the Trust and the positive impact this has had on the quality and safety of our care.

Accreditation is recognised and awarded on five specific criteria:

  • There must have been a demonstrable shift in the leadership and culture at the Trust, led by the Chief Executive’s personal commitment and role-modelling to the evidence-based change approach
  • Staff feedback in the annual National Staff Survey and the LiA Pulse Check must show a sustained improvement, year-on-year, in staff morale and motivation
  • There must be a plethora of patient improvements, evidenced in published accounts of better outcomes for patients around the quality and safety of care, and the patient experience
  • External recognition of the impact LiA has had at the Trust must be clear and a matter of public record
  • The Trust must have followed the LiA process in all material parts during the course of the year LiA was adopted


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