Main telephone number:
020 8401 3000

Friends and Family Test - Maternity

Xmas baby 2013

If you are pregnant or new mum, you now have the opportunity to give us feedback on the care you receive.

The Friends and Family Test is an easy-to-understand, comparable question that is asked of pregnant or new mums about the care and treatment they have received. It will be used to drive cultural change and continuous improvements in the quality of the care received by NHS patients. It will enable the views of service users to be heard and provides a platform to shape and deliver better services. 

Women are surveyed at three touch points:

  • Antenatal care – to be surveyed at the 36 week antenatal appointment
  • Birth and care on the postnatal ward – to be surveyed at discharge from the ward/birth unit/following a home birth
  • Postnatal community care – to be surveyed at discharge from the care of the community midwifery team to the care of the health visitor/GP (usually at 10 days postnatal)

'How likely are you to recommend our antenatal/birth/postnatal ward/postnatal community care to friends and family if they needed similar care or treatment?'

You will be invited to respond to the question by choosing one of six options, ranging from 'extremely likely' to 'extremely unlikely'.

It is important that you are given the opportunity to explain why you have given your answer, so please answer any follow-up questions.

You may be asked to answer the question before going home, or you may be invited to do so by returning a postcard, by phone or on a website.

It is not mandatory to complete the questionnaire but if you do it will help us improve our services.

If you feel that you should have been given the opportunity to respond but did not receive the question, please contact the Patient Advice and Liaison (PALS) team.

We will then gather the results and analyse them to see if any action is required. An overall score will be published on this page every month.

You can continue to use our feedback form to complain, show concern or give compliments about our services/staff.

For more information on Friends and Family Test visit NHS Choices website

Maternity Data

From October 2014 the FFT Score is replaced with the percentage of respondents who would/would not recommend the service to their friends and family. This is in line with how NHS England now present the data.

For March 2017, the % of respondents who would recommend the trust is 94.4% and the % who would not recommend the trust is 1.1%. This is based on 177 responses.



April 2017

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

 97.6%

 2.4%

 42

Birth

 98.7%

 1.3%

 79

Postnatal ward

 92.1%

 3.5%

 227

Postnatal community care

 100.0%         

 0.0%

 1

Total

 94.3%

 2.9%

 349

 


March 2017

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

 100.0%

 0.0%

 3

Birth

 100.0%

 0.0%

 5

Postnatal ward

 93.8%

 1.3%

 160

Postnatal community care

 100.0%         

 0.0%

 9

Total

 94.4%

 1.1%

 177

 

  

February 2017

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

100.0%

0.0%

 25

Birth

100.0%

0.0%

 16

Postnatal ward

90.9%

5.2%

 154

Postnatal community care

100.0%                           

0.0%

 8

Total

93.1%

3.9%

 203





January 2017

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

84.6%

7.7%

13

Birth

100.0%

0.0%

10

Postnatal ward

88.3%

6.3%

206

Postnatal community care

100.0%

0.0%

15

Total

89.3%

5.7%

244

 

December 2016

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

#DIV/0!

#DIV/0!  

0

Birth

100.0%

0.0%

13

Postnatal ward

93.6%

2.5%

157

Postnatal community care

100.0%

0.0%

10

Total

94.4%

2.2%

180

November 2016

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

 

 

0

Birth

96.7%

0.0%

30

Postnatal ward

90.8%

1.8%

109

Postnatal community care

 

 

0

Total

92.1%

1.4%

139

 

October 2016

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

100.0%

0.0%

4

Birth

98.3%

0.0%

60

Postnatal ward

90.9%

2.7%

186

Postnatal community care

0.0%

0.0%

1

Total

92.4%

2.0%

251

September 2016

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

93.2%

3.4%

118

Birth

98.3%

0.0%

60

Postnatal ward

94.3%

2.1%

141

Postnatal community care

100.0%

0.0%

2

Total

94.7%

2.2%

321

August 2016

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

100.0%

0.0%

8

Birth

97.6%

2.4%

82

Postnatal ward

92.9%

2.0%

252

Postnatal community care

100.0%

0.0%

4

Total

94.2%

2.0%

346

May 2016

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

89.5%

5.3%

19

Birth

100.0%

0.0%

94

Postnatal ward

96.1%

1.7%

179

Postnatal community care

92.3%

0.0%

13

Total

96.7%

1.3%

305

April 2016

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

88.2%

0.0%

17

Birth

95.1%

2.4%

82

Postnatal ward

92.0%

2.7%

187

Postnatal community care

79.3%

6.9%

29

Total

91.4%

2.9%

315

March 2016

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

90.9%

0.0%

11

Birth

100.0%

0.0%

69

Postnatal ward

95.5%

3.4%

178

Postnatal community care

96.9%

0.0%

32

Total

96.6%

2.1%

290

 

February 2016

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

97.7%

2.3%

43

Birth

100.0%

0.0%

67

Postnatal ward

91.0%

7.2%

167

Postnatal community care

100.0%

0.0%

42

Total

95.0%

4.1%

319

January 2016

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

95.0%

0.0%

20

Birth

100.0%

0.0%

80

Postnatal ward

94.0%

2.0%

248

Postnatal community care

100.0%

0.0%

28

Total

95.7%

1.3%

376

 

 

December 2015

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

96.0%

4.0%

25

Birth

96.6%

3.4%

58

Postnatal ward

90.4%

3.0%

135

Postnatal community care

N/A

N/A

0

Total

92.7%

3.2%

218

November 2015

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

93.3%

6.7%

15

Birth

98.2%

1.8%

55

Postnatal ward

91.8%

1.5%

196

Postnatal community care

100.0%

0.0%

7

Total

93.1%

3.0%

304

 

October 2015

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

95.5%

4.5%

22

Birth

95.5%

1.5%

66

Postnatal ward

91.5%

3.5%

199

Postnatal community care

100.0%

0.0%

17

Total

93.1%

3.0%

304

 

September 2015

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

85.7%

14.3%

14

Birth

96.8%

0.0%

62

Postnatal ward

90.2%

3.3%

214

Postnatal community care

100.0%

0.0%

11

Total

91.7%

3.0%

301

 

August 2015

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

92.9%

7.1%

14

Birth

97.6%

1.2%

82

Postnatal ward

92.0%

2.1%

188

Postnatal community care

100.0%

0.0%

50

Total

94.6%

1.8%

334

 

July 2015 

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

96.6%

0.0%

29

Birth

100.0%

0.0%

67

Postnatal ward

95.3%

3.0%

234

Postnatal community care

100.0%

0.0%

36

Total

96.7%

1.9%

366

June 2015

 

% that recommend the service 

% that do not recommend the service

Total Responses

Antenatal Care

100.0%

0.0%

23

Birth

96.5%

1.2%

85

Postnatal ward

93.3%

2.9%

240

Postnatal community care

95.2%

0.0%

42

Total

94.6%

2.1%

390

 

May 2015 

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

89.5%

5.3%

19

Birth

98.2%

0.0%

57

Postnatal ward

86.1%

4.4%

180

Postnatal community care

97.7%

0.0%

44

Total

90.3%

3.0%

300

 

April 2015

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

95.2%

2.4%

395

Birth

100.0%

0.0%

322

Postnatal ward

96.2%

0.0%

232

Postnatal community care

100.0%

0.0%

250

Total

97.5%

0.4%

1199

 

 

March 2015

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

94.5%

3.1%

127

Birth

97.5%

2.5%

80

Postnatal ward

90.6%

6.0%

117

Postnatal community care

98.0%

0.0%

50

Total

94.4%

3.5%

374

February 2015

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

91.2%

6.9%

102

Birth

98.6%

0.0%

73

Postnatal ward

93.3%

2.8%

178

Postnatal community care

100.0%

0.0%

35

Total

94.3%

3.1%

388

January 2015

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

92.4%

2.9%

105

Birth

94.8%

3.4%

58

Postnatal ward

97.0%

2.0%

101

Postnatal community care

92.2%

3.9%

51

Total

94.3%

2.9%

315

December 2014

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

92.9%

3.6%

28

Birth

85.2%

7.4%

27

Postnatal ward

90.7%

3.7%

54

Postnatal community care

98.1%

0.0%

54

Total

92.6%

3.1%

163

November 2014

 

% that recommend the service

% that do not recommend the service

Total Responses

Antenatal Care

97.4%

0.0%

39

Birth

94.7%

2.6%

76

Postnatal ward

94.9%

2.6%

78

Postnatal community care

98.3%

0.0%

59

Total

96.0%

1.6%

252

 

The tables below looked at FFT score as per national guidance

The Friends and Family Test Score for September 2014 is 65. This is based on 292 responses

Month

Total Responses

FFT Score

Antenatal care

69

67

Birth

82

84

Postnatal ward

47

20

Postnatal community care

94

70

Total

292

65

 

The Friends and Family Test Score for August 2014 is 64. This is based on 305 responses

Month

Total Responses

FFT Score

Antenatal care

42

52

Birth

96

72

Postnatal ward

50

35

Postnatal community care

117

74

Total

305

64

The Friends and Family Test Score for July 2014 is 62. This is based on 437 responses

Month

Total Responses

FFT Score

Antenatal care

76

49

Birth

142

80

Postnatal ward

116

45

Postnatal community care

103

66

Total

437

62

 

The Friends and Family Test Score for June 2014 is 64. This is based on 412 responses

Month Total Responses FFT Score
Antenatal care 101 64
Birth 116 86
Postnatal ward 112 49
Postnatal community care 83 54
Total 412 64

 

The Friends and Family Test Score for May 2014 is 55. This is based on 402 responses

May 2014

Total Responses

FFT Score

Antenatal care

157

59

Birth

113

81

Postnatal ward

122

22

Postnatal community care

10

100

Total

402

55

 

The Friends and Family Test Score for April 2014 is 65. This is based on 365 responses

April 2014

Total Responses

FFT Score

Antenatal care

129

62

Birth

138

85

Postnatal ward

84

33

Postnatal community care

14

86

Total

365

65

 

The Friends and Family Test Score for March 2014 is 71. This is based on 347 responses

March 2014

Total Responses

FFT Score

Antenatal care

76

69

Birth

111

86

Postnatal ward

73

56

Postnatal community care

87

66

Total

347

71

 

 

The Friends and Family Test Score for February 2014 is 67. This is based on 346 responses

February 2014

Total Responses

FFT Score

Antenatal care

79

70

Birth

123

74

Postnatal ward

78

44

Postnatal community care

66

77

Total

346

67

 

 

The Friends and Family Test Score for January 2014 is 66. This is based on 266 responses

January 2014

Total Responses

FFT Score

Antenatal care

49

63

Birth

73

79

Postnatal ward

79

54

Postnatal community care

65

68

Total

266

66

 

 

The Friends and Family Test score for December 2013 is 64. This is based on 129 responses

December

Total Responses

FFT Score

Antenatal care

32

38

Birth

57

79

Postnatal ward

40

65

Postnatal community care

0

0

Total

129

64

 

The Friends and Family Test score for November 2013 is 59. This is based on 260 responses

November

Total Responses

FFT Score

Antenatal care

96

51

Birth

91

69

Postnatal ward

55

51

Postnatal community care

18

72

Total

260

59

 

The Friends and Family Test score for October 2013 is 52. This is based on 365 responses

October

Total Responses

FFT Score

Antenatal care

140

43

Birth

119

60

Postnatal ward

91

51

Postnatal community care

15

80

Total

365

52

 

Your Feedback

My care to date has been faultless, staff are friendly and explain everything.

Amazing staff, so caring. Great midwives, student midwives, doctors, all staff

Friendly and welcoming staff who put me at ease at all times, and made my birth experience a good one.

The midwives were all supportive, and nothing was too much for them to do. We will miss everyone.

Home visit was a god-send, plus the opportunity to ask many questions and get exact answers.

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