Visitors Guide


We've put together this guide to help anyone visiting a patient at Croydon University Hospital.

A summary of some of the key information is here - you can find more details on other pages.


Flowers will be preferably limited to arrangements, with one arrangement per patient to assist in keeping the patient areas clean. Some areas have a "no flowers" policy so please read the flowers section below on this page.


Refreshments are not routinely provided to visitors on the wards but there are plenty of outkets in the main foyer and in the restaurant on the first floorr where refreshemnts can be bought.

Clinical procedures or ward rounds

Only visitors or carers requested by the patient may remain present for clinical procedures or ward rounds 

Perishable food and drink

Please let staff know if you bring in any perishable food or drink. This is to ensure it meets the patients care plan requirements/medical directions. Food brought in to the hospital cannot be stored or heated/ re heated in the ward kitchen.

Mobile phones and other electrical items

Mobile phones can be used in the hospital including on the wards, EXCEPT in areas where sensitive equipment is being used. In these areas signs will inform you not to use mobile phones. We do ask however that you are considerate of others re phone use, especially on the ward areas where other patients may be trying to rest. Mobile phone chargers must be tested by the Facilities Department before being used. After 10pm we request that mobile phones are put on silent so that patients are not disturbed

Visitors are requested not to use mobile phones, cameras and camcorders to take photos with the exception of maternity.

Personal radios and televisions must have earpieces and can be used but please note that these must be tested by the Facilities Department before they are plugged in.

The Trust does not accept liability for loss/theft of any electrical item or mobile phone brought onto the hospital site. All valuables should be recorded on admission according Trust policy.

Car parking

Car parking is free for people with a valid "blue badge".

There are also drop off zones near the main entrance, maternity, Woodcroft Road entrance and day surgery.

All other car parking is charged at the following rates: 

Up to 1 hour £2.00

1-4 hours £4.50

4-6 hours £6.50

6-8 hours £8.50

8-24 hours £15.00

Please bring small change with you for the pay and display machines and be ready to enter your car registration number. If you don't have cash, you can always pay by card.

If you are visiting someone who is seriously ill and likely to be in hospital for a long time, please speak to the nurse in charge of the ward who can make arrangements for you to obtain a weekly permit at a cost of £8.50. 

Special permits are also available for families of children attending the Dolphin Unit and birth partners of women in labour.

There are separate arrangements handled on a case by case basis for people with long term conditions such as cancer and those who are delayed due to clinic overruns. 

These charges are in line with neighbouring NHS Trusts and on-street parking. 

Most of the money we raise from car parking is spent on security and managing the car park and also ensuring it is kept in good condition for users.

Any remaining revenue is invested patient services.

Visiting times

Most wards allow visiting between the hours of 2pm and 5pm and again between 6pm and 8pm, but please ask the ward sister or charge nurse if you want visitors at other times and we will try to arrange it as long as it does not interfere with your care of the care of others in the ward.
All our wards offer a “protected mealtimes” system where disruptions and distractions during the main mealtimes are kept to a minimum to allow patients time to eat undisturbed. If you are visiting a friend or relative during mealtimes you will be asked to either help them with their meal or, if you are unable to do this, to leave the ward until the meal is over.
We know that having visitors can help someone’s recovery but we also need to respect the privacy and dignity of all our patients. Unless there are special circumstances we ask that you keep to just two visitors per patient at any one time please. 
Noise levels should be kept to a minimum, to enable all patients and visitors to enjoy their time together and also to allow other patients to rest. 
Please do not sit on beds as this can lead to cross infection.
Parents and guardians, please remember it is your responsibility to supervise your children at all times. Do not allow them to run around.


Flowers are welcome on most of our wards as long as they are in oasis (foam) or any other small sealed arrangement. Small potted plants are also welcome.

No cut flowers in vases are allowed at the bedside as they could be spilled onto beds, patients, staff or medical equipment. There is also a very slight risk of infection from organisms which grow in water if it is left too long.

On a very few wards, for the safety and comfort of the patients, no flowers are allowed at all. These wards are:

  • Intensive Care Unit
  • Cardiac Care Unit
  • High Dependency Unit
  • Acute Medical Unit (AMU)
  • Accident & Emergency (A&E)
  • Heathfield 2

On these wards the bedside space is needed for equipment and staff access and  Heathfield 2 is the ward where people with chest problems are treated and their condition may be made worse by pollen or other plant matter.

Shops and restaurants

The hospital main entrance has a shopping area which includes a Marks and Spencer, Costa coffee, Lloyds Pharmacy, food outlets, clothes shop and a florist which sells a range of flowers that may be taken to the wards as detailed above.
On the first floor you will find Oasis restaurant with a wide selection of hot and cold food and drink .

Opening hours

Weekdays – 7.30am – 8.00pm
Weekends – 7.30am – 6.00pm
Hot food served:

Breakfast – 7.30am -10.00am
Lunch – 12.00pm -3.00pm
Dinner – 5.00pm – 7.00pm (6.00pm on weekends)

Any questions?

Wi-Fi Access


For more information visit free wifi page



Other useful information

Hand gel

The hand gel is provided for everyone to use. Please use the gel on entering and leaving the ward. Children should only use the gel under supervision of their parents or guardian. 


All patients have access to a personal phone via Patientline. When phoning in please consider other patients and avoid ringing between 10.00pm and 7.00am.
The use of mobile phones is restricted in certain areas of the hospital. Please look for the signs or ask a member of staff to find where it is safe for you to use your mobile.

Please turn your mobile phones off if you are asked, as they may interfere with hospital equipment.

Commercial visitors

We welcome visitors from companies and commercial concerns but for the safety and confidentiality of our patients and staff you must be issued with a visitor's badge and be escorted by a member of our staff at all times.
If you are a Medical Device sales representatives please contact the Procurement team to make an appointment. Telephone 020 8401 3561, 3532, 3537, 3820 or 3535
Representatives of the media should make arrangements via the Communications team on 020 8401 3627 or 3959.

Any questions?

When you visit the ward you will find more information on noticeboards and in a folder beside every bed. If you have any more questions please ask any member of staff on the ward. 

Help for non English speakers

We can arrange face to face interpreters for any one who needs this service. If the person you are visiting has language or literacy problems please let a member of staff know so arrangements can be made.

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