Main telephone number:
020 8401 3000

Patient Assembly

Giving a voice to patients, carers, family and community representatives

Patient Assembly Group


Since January 2010 our team of volunteers have helped to improve the healthcare provided at both the hospital and community services.

The following are some examples:


    • Improved patient weekly risk assessment process for disabled and vulnerable people.
    • Improved catering arrangements for patients with special dietary needs.
    • Recommendations accepted by A+E staff to improve patient handover from the London Ambulance Service.
    • Contribute to redesign of stroke care integrating the hospital and community services.
    • Promoted “good news” patient stories with the local press.
    • Improved links with voluntary sector organisations and encourage Trust staff to better utilise these services. (ref Related Links opposite).
    • Improved patient discharge arrangements.
    • Improved hospital signage and information for patients.
    • Arranged for signs for patients with visual, hearing or communication difficulties ( see documents on the right hand side of this page)

A report setting out progress made by Patient Assembly members during the six months from July to December 2011 can be viewed here document for the PA progress: July to December 2011.

If you are interested in learning more and have some free time on occasional weekdays click for Terms of Reference and Code of Conduct or specific role of a PA member and criteria and application form.

Patient Assembly
c/o Christine Ford
Stakeholder Relations Manager
Croydon University hospital
530 London Road
Croydon. CR7 7YE
Tel: 020 8401 3902


Sign for people with visual, hearing and communication difficulties

The PA has helped the Trust develop signs that may be displayed at the bedside of patients with a visual or hearing impairment. However the patient must know what is on the sign so that they may give their permission for its use.

If you are coming into hospital and have a visual or hearing impairment you can access the sign from the menu on the right hand side of this page.

You may wish to print off a copy and bring it with you to hospital.


Important information for all patients and visitors

Visitors Guide

Outpatient Guide

Inpatient Guide

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