Main telephone number:
020 8401 3000

Health Visitors for Older People HVOP

A support, advice and advocacy service for vulnerable, frail, and isolated older people.

The service is provided by a team of qualified health visitors and community nurses.

The aim of the service is to enable clients to maintain independence and to promote dignity and quality of life in their own home; thus preventing admission to hospital and long-term care.

The HVOP Team work to facilitate equitable access to services - both statutory and voluntary, acting as advocate on behalf of the client, their carers and family. 

The team also work to co-ordinate services and bridge the gap between health and social services using a case management approach.

The service is currently available Monday to Friday - 09:00 – 17:00 (excluding bank holidays).  

The Care Pathway is as follows.

  • Referral received from GP/Primary/Community Care/A & E
  • Contact made with client to arrange appointment
  • Home Visit – holistic, person-centred needs assessment using SAP
  • Care Plan agreed with client and carer
  • Referrals on to all appropriate agencies; statutory and voluntary – optimising independence
  • Follow-up visit and coordination of referrals
  • Liaison with referrer, client and carer


The service is predominantly for older adults but on occasions will meet the parallel needs of younger adults – for example those with pre-senile dementia, MS and Parkinson’s disease and support for younger adult carers.  It does however, by definition, exclude children.

The following criteria have been identified as suitable for referral:

  • Identified need – isolated, frail, vulnerable older people – deemed not coping
  • Falls and accident prevention – prevention of hospital admission
  • Recent bereavement and/or carer stress
  • Assessment for equipment, support independence
  • Health promotion, health education

Referral Process

Please FAX the referral form available on the right of this page to:

North locality referrals: 0208 714 2913

South and Central locality referrals: 020 8662 1325.

Referrals can be accepted from:

  • Healthcare professionals
  • Statutory and voluntary agencies
  • Members of the public
  • Universal

Referrals are prioritised based on need and an appointment made with the client for a home visit.

Please include a medical summary along with the referral form. 

Service Address

Norbury Health Centre
2B Pollards Hill North
London  SW16 4NL

Phone:  0208 714 2900
Fax:  0208 714 2913

Health Visiting Team for Older People
135 Shirley Road
Croydon  CR0 7LR
Phone:  020 8714 2800
Fax:  020 8662 1325

Waiting Times

On receipt of referral, a letter and service information leaflet is sent to the client within 48 hours. The referral is recorded in the referral book and on Epex and then prioritised through a process of triage. 

Urgent referrals are contacted directly.

Not available on Choose and Book

Service Lead

Gill Vincent-Clayden - Specialist Health Visitor for Older People

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