Main telephone number:
020 8401 3000

Choose the right place to go

Find the right service for You

Health Help Now is a digital service for Croydon which you can access from your phone or computer that can help you check your symptoms, find advice and get directions to the best place for treatment – including showing which nearby services are open.

The free app and website has information on local GP practices, pharmacies, local support organisations and links to dozens of local services, including those designed to prevent further illness and increase your day-to-day wellbeing. It also offers advice on lots of health problems – such as what to do if you accidentally run out of medication or need help once the GP is closed. Find out more at http://www.healthhelpnow.nhs.uk or search on your smartphone app store for Health Help Now. 

Need more advice or treatment for minor ailments?

Visit your local pharmacy when you have a common health problem that does not need you to be seen by a doctor such as runny nose, painful cough and headache.  They can give you advice on illnesses and the medicines you can take to treat them. Find a pharmacy near you

Need to see a doctor?

Visit your GP: Make an appointment with your GP when you have an illness or injury that won’t go away. The GP can give you medical advice, examinations and prescriptions. In an emergency they can visit you at home. Call your own surgery for an appointment. 

Many GP practices have extended hours or can provide urgent appointments. An out of hours GP service also means patients can contact a health professional when their practice is closed.

For more information about GP services in London see the myhealthlondon website.

Below is a list of other healthcare services available, depending on the nature of your illness.

Did you know that a trip to A&E may not be necessary?

With many conditions people can be more appropriately treated elsewhere - as a result patients may wait in A&E when it would be easier and more convenient to see a local GP, a local pharmacy or get an appointment with your GP.

You can now call 111 when you need medical help fast, but it isn’t a 999 emergency.

NHS 111 is a fast and easy way to get the right help – wherever you are, and whatever the time.

You can call NHS 111 24 hours a day, 365 days a year and all calls from landlines and mobiles are free. 

GP Hubs

From April 2017, three ‘GP Hubs’ opened across the borough to treat children and adults with urgent care needs.  The new ‘Hubs’ are open from 8am to 8pm 365 days a year. They can treat both minor injuries and minor illnesses. 

People should call NHS 111 for an assessment to book an urgent appointment at a GP Hub. The hubs also offer walk-in services, but the NHS is encouraging people to ‘phone before you go’ to make sure you access the most appropriate service.

NHS 111 is staffed by highly-trained health advisors to direct people to the best medical care depending on their symptoms – including the GP Hubs where appropriate. NHS 111 is available 24 hours a day and is free to call from landlines or mobiles.

Appointments at any of the new GP Hubs will be available to people living or working in Croydon if they are unable to get an appointment with their own GP.

The improved services are part of a new contract with NHS Croydon Clinical Commissioning Group and the Croydon Urgent Care Alliance – a coalition of hospital doctors, nurses and local GPs.  This means, that for the first time, emergency and urgent care services will be working together to provide more coordinated care and support right across the borough.  It also means patients and GPs within the Hubs will benefit by having more services closer at hand.


The location of the GP hubs are: 

  • East Croydon Medical Centre at 59 Addiscombe Road, Croydon CR0 6SD (open from 8am-8pm 365 days a year - this has replaced the Edridge Road walk in service)
  • Purley War Memorial Hospital at 856 Brighton Road, Purley, CR8 2YL (open from 8am-8pm 365 days a year - this is an expanded minor injuries unit)
  • Parkway Health Centre, Parkway, New Addington CR0 0JA (open from 8am-8pm 365 days a year)

Edridge Road Community Health Centre

Please note there is no longer a walk in minor injuries service at Edridge Road Community Health Centre. This has been replaced with the central GP Hub based at  East Croydon Medical Centre at 59 Addiscombe Road, Croydon CR0 6SD (open from 8am-8pm 365 days a year). You are advised to call NHS 111 to get an appointment there



Urgent Care Centre (UCC) at Croydon University Hospital

Located in the hospital’s main Accident and Emergency department this is a service for patients who have a minor illness or urgent medical problem, such as a sprain, cut or simple limb injury, which is not life-threatening but needs urgent attention.

This service is open 24 hours a day, 365 days a year.  

 

If it is a life threatening or very serious illness call 999 and ask for an ambulance

 

More Information

If you are pregnant

If you think you are pregnant, it is vital that you contact a healthcare professional straight away. You can choose to contact a midwife directly or a GP to make a free appointment.

 

 

 

 

 

 

 

 

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