Main telephone number:
020 8401 3000

Privacy Policy and Disclaimer

The issue of staff and public confidentiality is of utmost concern to Croydon Health Services. Any information that identifies any person or persons can only be published with their full knowledge of its use on the website and their consent for this.

Photographs are amended to hide identifiable information where consent has not been able to be obtained (for example, car registration numbers on site).

Privacy statement

Croydon Health Services is committed to respecting the privacy of individuals using this web site. We do not collect any personal information about those using the site or use cookies to track and log information about users without their permission. However, a record of the pages visited and other search information is stored for the purposes of measuring site traffic. This does not identify the user or their computer details. The information is used to benefit the web design and content through anonymous counts of visitors and areas visited.

Cookie policy

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We do not make use of cookies to collect any private or personally identifiable information.

The technical platform of this website, does use cookies solely to aid the proper technical functioning of the website. The cookies used in this website does not collect or disclose any personal information about you as a visitor.

In compliance with EU legislation, the following table lists the use of cookies on this web site:

Cookie Name

Purpose

More information

useTextOnly

This is used to store whether you are in textOnly mode or not.

Persistent for three months.

N/A

setString

This is used to store user preferences for viewing sites in textOnly mode e.g. font-size and colour.

Persistent for one month.

N/A

SKSession

This cookie has two functions.

Firstly it serves as a session cookie for extranet users. Without this cookie, an extranet user will have to login to each individual page in the extranet.

It also enables us to track the pages that a user visits while they navigate around the site.

N/A

Google Analytics

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Data retention policy

All feedback to the site is treated in the strictest confidence and we do not send out unsolicited emails.

Our platform, Sitekit CMS, operates with a clear data-retention policy in order to comply with the Privacy Enhancing Technology guidance from the Information Commissioner. This means that data has predefined time limits for storage and is only retained by the system for as long as it is considered useful.

You may be asked for personal information if you want to take advantage of specific services such as sending an e-mail via the site. In each case we will only use the personal information you provide to deliver the services you have told us you wish to take part in. The information you submit will be treated in the strictest confidence. However, we cannot guarantee the security of the global internet/email systems. This means that it is possible (although unlikely) that your enquiry/message and our response may be read by someone other than yourself or ourselves. If you are concerned about this possible loss of privacy please contact us by alternative means such as post or telephone.

We welcome any feedback regarding the site, or the NHS Trust in general. In both cases, the individual does not need to supply any personal details if they do not wish to do so. All feedback is treated in strict confidence. For complaints, the appropriate Trust procedures are enforced.

The Trust does not send out unsolicited emails and users should not open any messages that they are unsure of the contents or the sender. All content is checked for viruses, however this does not stop malicious software from generating hoax messages purporting to be from the Trust. We are not responsible for any damages or loss caused by these emails.

Copyright

Content on this web site is copyright Croydon Health Services NHS Trust unless otherwise stated. Where copyright applies, visitors can download material for private research, study or in-house use only. Visitors must not copy, distribute or publish any material from this website without written permission from the Trust.

The names, images and logos identifying Croydon Health Services are the proprietary marks of the NHS. Copying our logos and any other third party logos accessed via this website is not permitted without the prior approval of the relevant copyright owner. 

Links

All links from this web site have been selected using a standard links protocol. Links are provided for information and convenience only. We cannot accept responsibility for any of the sites linked to, or information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement. We encourage organisations and individuals to create hypertext links to our web site. We do not require such organisations and individuals to request permission to do so. Those creating deep links should be aware that specific page URLs are subject to change without notice.

Accuracy

While we have taken every care to compile accurate information and to keep it up-to-date we cannot guarantee its correctness and completeness. The information provided on this site does not constitute business, medical or other professional advice, and is subject to change. We do not accept responsibility for any loss, damage or expense resulting from the use of this information.

Availability

We cannot guarantee uninterrupted access to this web site, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

 

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Important information for all patients and visitors

Visitors Guide

Outpatient Guide

Inpatient Guide

Our Promises

You feel cared for
You feel in safe hands
You feel confident in your treatment
You feel we value your time
You feel it's getting better 

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