Main telephone number:
020 8401 3000

Our Policies and Procedures

The Trust aims to be as open as possible by providing access to internal instructions, manuals and guidelines for dealing with all aspects of the business of running the Trust if it helps the public to understand how decisions are made. 

However, this would not include information that might damage the operation of the Trust for example details of security systems.

The most frequently requested policies in key areas are available on this page (see column on the right) but if you don't find the one you want please e-mail Most of these documents are available electronically free of charge.


Information Sharing

This Trust is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.

The Audit Commission appoints the auditor to audit the accounts of this Trust. It is also responsible for carrying out data matching exercises.

Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information. Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it indicates that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

The Audit Commission currently requires us to participate in a data matching
exercise to assist in the prevention and detection of fraud. We are required to
provide particular sets of data to the Audit Commission for matching for each
exercise, and these are set out in the Audit Commission’s guidance, which
can be found at .

The use of data by the Audit Commission in a data matching exercise is
carried out with statutory authority under its powers in Part 2A of the Audit
Commission Act 1998. It does not require the consent of the individuals
concerned under the Data Protection Act 1998.

Data matching by the Audit Commission is subject to a Code of Practice. This
may be found at

For further information on the Audit Commission’s legal powers and the
reasons why it matches particular information, see  


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