Main telephone number:
020 8401 3000

News and Media

Contact the press office

During office hours (Monday to Friday 9am to 5pm) all media enquiries should be directed to the communications department on 020 8401 3627 or 3959 or you can email CH-TR.comms@nhs.net .

Outside office hours call the main switchboard on 020 8401 3000 and ask for the on-call director. They will either be able to answer your questions straight away or will take the details and contact a member of the communications team who will call you back.

Guidance for the media

Latest news

All our press releases are published on our website and emailed to interested journalists.  Email us if you would ike to be put on the distribution list.

Consent and confidentiality

Please note that no information on individual patients can be given to the media without the consent of the patient or, in some cases, their relatives. Without this consent no personal details can be disclosed and only general comments can be made.

Condition checks

We understand that from time to time the condition of some patients may be of public interest.  Condition checks can usually only be given if you have the name of the individual concerned, plus their age or date of birth and an address. Unless the patient asks us to give out more details we can only provide basic information about a patient's condition, for example if they are stable, satisfactory or critical. We cannot provide any information if we are not given consent to do so.

Please do not contact the wards directly for information.

Arranging interviews with staff

All requests for interviews, filming or photography withTrust staff must be made through the communications department on 020 8401 3627 or 3959 or you can email CH-TR.comms@nhs.net  

Filming and photography

If you wish to film at any of our hospitals or clinics please contact the communications team via email CH-TR.comms@nhs.net

Consent for filming and photography must be explicitly given by everyone involved before it can take place and sufficient information must be given to all participants so they can make an informed choice. The decision to take part or refuse will be respected and will not affect a person’s care or a member of staff’s work.

No member of staff or patient should be filmed or photographed without giving their consent. Where there are any doubts about the individual’s ability to give informed consent the person should not be approached. Children under the age of 16 on Trust premises will only be filmed or photographed with the express consent of their parent or legal guardian.

Responsibility for gaining consent lies with the organisation carrying out the filming.

This is not to deter filming and photography, but to ensure it is done with the agreement and understanding of everyone involved.

Please note that photography and filming may not be allowed in some areas to ensure the security, privacy and well-being of all patients, visitors and staff.

Areas where filming and photography may not be allowed include:

  • Critical Care and ITU
  • Resuscitation areas
  • Mortuary
  • Sterile areas
  • Some theatres 

Charges for commercial photography and filming

We will make a charge for any filming or photography in our hospitals other than footage which is to be used for news or documentaries or for the Trust’s own purposes.

Our charges are typically £400 per hour with a minimum period of four hours, plus any extra charges that may be applicable, for example for parking, cleaning, use of equipment etc. All income is reinvested into services provided by the Trust.

In these cases a filming brief should be sent to the communications department to explain the purpose of the filming/photographs, highlighting who will see it, when and what are the key themes of the programme.

You will be expected to sign an agreement covering what can and can’t be filmed and may be asked to provide a copy of your public liability insurance document before any photography or filming commences.

 

Website

This website reflects what people have told us they want from an NHS website and we aim to make it accessible to all.

To contact the web manager call 020 8401 3313 or email CH-TR.comms@nhs.net

why choose us
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Important information for all patients and visitors

Visitors Guide

Outpatient Guide

Inpatient Guide

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