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Dignity big
Our achievements highlighted in two national reports
20 October 2017

Achievements in our Trust's key services have been reflected in two very encouraging recent reports.

On 17 October the Care Quality Commission published patient feedback from the survey undertaken in 2016 across England’s Emergency Departments.

Our scores for 2016 improved in 29 of the 33 questions that the survey had also asked in the previous survey (in 2014). While the scoring of these questions has changed slightly over the two years, the raw data also shows the extensive improvements.

Patients rated their overall experience at our Trust as 7.8, which has increased from 7.3 in 2014. This is now very comparable with our neighbouring trusts - including 7.8 for King’s College, 7.9 for Epsom & St Helier and 8.0 for both St George’s and Surrey & Sussex.

There will be exciting possibilities to further improve our patients' experience when our new £21.25m Emergency Department opens at Croydon University Hospital in 2018 . Part of it has already opened - the expanded resuscitation centre - whose many upgrades include ones that give patients more comfort, privacy and dignity.

In a separate report, the BBC has provided further recognition for our achievements. It has ranked how trusts are meeting targets across three key areas. Our Trust scores higher than the national average in all three areas:

- 90.9% of our patients were treated within four hours, compared to the 89.7% national average in England. (NB: The Government's interim mandated target is 90%, which climbs to 95% in March 2018 for the majority of trusts).
- 89.7% began cancer treatment within 62 days of urgent GP referral, compared to the 82.6% national average 
- 92% waited less than 18 weeks for planned operations and care, compared to the 89.4% national average

We know our Trust must achieve ongoing improvements in a range of areas, so we are not complacent. But to make these improvements amid a variety of local pressures is a huge credit to our hard-working, innovative and caring workforce.

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