Main telephone number:
020 8401 3000
Important changes when referring your patients to Croydon Health Services
23 January 2017

NHS Croydon Clinical Commissioning Group (CCG) has discontinued the Croydon Referral Support Service (CReSS).
In place of CReSS, GPs can now refer their patients to the wide range of services we provide at Croydon Health Services through the following routes:
GPs can continue to refer their patients to our consultant-led services via e-Referrals (previously known as Choose and Book).
Using e-Referrals allows patients to choose their initial hospital or clinic appointment, and book it on the spot in a GP practice or later on the phone or via the internet.
To make accessing e-Referrals easier for your, we have summarised all of our referrals by speciality on the new How to Refer - Quick Links page of our website.
Further details on all of the acute and community healthcare services we provide – including those at Croydon University Hospital, Purley War Memorial Hospital, health centres throughout the borough, as well as local residents’ homes – can be found on our online Service Directory.
To view a directory of our consultants working at Croydon Health Services, please go to the Consultants by specialty section of website.  Here you will find contact details for our consultants and their secretaries.
Direct referrals
For referrals that cannot be made via e-Referrals, you can contact Croydon Health Services Patient Access Centre (PAC). 
Referral forms are available by service specialty within our online referral guidelines section.
PAC referrals can be sent in via:

  • Secure fax number: 020 8401 3349
  • Secure email:
  • Telephone: 020 8401 3018 / 020 8401 3000 ext  5914
  • Or by post to: Patient Access Centre, Croydon University Hospital, 530 London Road, Croydon, CR7 7YE

Urgent suspected cancer (USC) referrals
All urgent suspected cancer (USC) can be emailed to
If a patient shows possible signs and symptoms of any type of cancer it is important that GPs make an urgent referral directly to the Cancer Office at Croydon University Hospital.
Patients will be seen within two weeks of the referral being received by the Cancer Office. For more information see cancer services.

GP referral advice line
For advice and support when referring your patient to Croydon Health Services, please call
Patient Access Centre on 020 8401 3018 / 020 8401 3000 ext  5914. 
PAC is open between 8:30am and 4:30pm, Monday to Friday.
For more information, including support all urgent and non-urgent referrals, please visit the GP Resources section of our website.
We are making improvements to GP access and referral support at Croydon Health Services
We know, from speaking to local GPs, that we need to make it easier for you to access information about your patients – so we are changing the way we work!  We are bringing our clinical and administrative teams together by groups of specialties to create Point of Delivery teams – or PODs.
The PODs will make it easier for us to keep in contact with you and for GPs to access information about their patients.  What’s more, the PODs will be open for longer, from 8:30am to 5:30pm, five days a week.
To enable these improvements, we will need to change our contact telephone numbers and email addresses.  We will share all of these contact details very soon in advance of any changes being made.

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