Continence - Referral Guidelines


We provide a nurse-led continence service for adults with bladder and/or bowel dysfunction. Continence services are provided from the Lancaster Suite which is based in Croydon University Hospital and Purley War Memorial Hospital

Find out more about the service including information on how to refer and list of consultants.

Service overview

Croydon integrated continence service comprises of a multidisciplinary team of Consultants, Doctors, Nurse Consultant, Specialist Nurses and Administrative staff. We offer comprehensive service for individuals with bladder and bowel dysfunction

The Lancaster Suite provides a nurse led service for adults with bladder and/or bowel dysfunction. Referrals are triaged and patients are seen in the appropriate clinic by the right professional, at the right time and in the right place. Outpatient clinics are available at Croydon University Hospital and Purley War Memorial Hospital. 

As part of the integrated continence service there is also a community continence service based at Parkway Health Centre in New Addington and comprises of a Nurse Consultant in bladder and bowel dysfunction, Wendy Naish and Catheter Care Nurse Specialist, Robert Theriault. Home visits and community clinics are offered by this service 

Clinics include:

  • Conservative treatment for overactive bladder and incontinence
  • Management of voiding problems
  • Recurrent urinary tract infections
  • Constipation
  • Obstructed defaecation
  • Irritable bowel syndrome
  • Faecal incontinence
  • Trial without catheter (TWOC) clinic.
  • Joint Pelvic Floor clinic for females with bladder and Bowel dysfunction

The Nurse Specialist that run the Clinics are:-

  • Wendy Ness Colorectal Nurse Specialist
  • Anne Phillimore Bladder Dysfunction Nurse Specialist
  • Dahlia Lewis Bladder Dysfunction Nurse Specialist
  • Elizabeth Ketcher Bladder Dysfunction Nurse Specialist
  • Sainab Hassan Staff Nurse
  • Michelle Lawrence Administrator

Referral criteria

Patients need to be mobile or can transfer unaided from their wheelchair to attend any of the clinics in The Lancaster Suite. For patients that are housebound, have poor mobility, cannot transfer from a wheelchair unaided or require hoisting are seen by the continence team in the community.

How to refer

Referrals to the Lancaster Suite

Patients with bladder and/or bowel dysfunction problems such as urinary incontinence, voiding problems recurrent urine infections, TWOC, constipation or faecal incontinence, can be referred to our nurse-led service for further assessment via the following

By post either by referral letter or using referral form

Ereferral either by letter or using referral form via email


Tel - 020 8401 3983

Contact details

Lancaster Suite

Croydon University Hospital, 530 London Road, Croydon, CR7 7YE


Tel - 020 8401 3983

Community Continence Service

Park way Health Centre

Parkway, New Addington, Croydon CR0 0JA

Phone: 0208 714 2950

Wendy Naish Nurse Consultant in Bladder and Bowel Dysfunction

Phone: 0208 714 2950

Robert Theriault Catheter Care Specialist Nurse

Phone: 0208 714 2981


Miss Ranee Thakar

Consultant Urogynaecologist

Secretary Tel: 020 8401 3154

Mr Abdul Sultan

Consultant Urogynaecologist

Secretary Tel: 020 8401 3161

Mr Muti Abulafi

Colorectal Consultant

Secretary Tel: 020 8401 3325

Mr Ian Swift

Consultant Colorectal and General Surgeon

Secretary Tel: 020 8401 3321

More information

Please read Urogynaecology and Pelvic Floor Dysfunction Unit >>

related links
Google Translate

This is a printable version of